Clarissa Sonney
Erie
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Parts Manager
Dave Hallman Chevorlet
08.2022 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
Parts Associate
Superior Toyota
04.2017 - 07.2022
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Researched vehicles and parts via physical catalogs and electronic means.
- Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
- Developed expertise in various automotive systems, becoming a trusted resource for colleagues seeking advice on specific parts or repairs.
Assistant Store Manager
Sheetz
09.2013 - 04.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Shift Supervisor
Sheetz
09.2012 - 09.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Seneca High School
Erie, PA06-2010
Skills
- Customer service
- Warehouse operations
- Inventory management
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Certification
- 49 CFR part 172.704 Hazmat Shipping
- 49 CFR part 172.704 Hazmat Battery Shipping
Timeline
Assistant Parts Manager
Dave Hallman Chevorlet
08.2022 - Current
Parts Associate
Superior Toyota
04.2017 - 07.2022
Assistant Store Manager
Sheetz
09.2013 - 04.2017
Shift Supervisor
Sheetz
09.2012 - 09.2013
- 49 CFR part 172.704 Hazmat Shipping
- 49 CFR part 172.704 Hazmat Battery Shipping
High School Diploma -
Seneca High School
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