My work experience has been centered as an English teacher with 7 years of experience; however, I've had the opportunity to work as a customer service agent at different call centers where I was able to apply my bilingual skills.
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in customer support.
* Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Adaptability
Teamwork and collaboration
Data entry
Outstanding communication skills
Verbal and written communication
Decision-making
Call control
Empathetic and genuine
Team collaboration
Phone etiquette
Active listening