Summary
Overview
Work History
Education
Skills
Websites
Tools And Programs
Timeline
Generic
Clarisse Irina De León Gómez

Clarisse Irina De León Gómez

English Professor
Las Cumbres

Summary

My work experience has been centered as an English teacher with 7 years of experience; however, I've had the opportunity to work as a customer service agent at different call centers where I was able to apply my bilingual skills.

Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in customer support.

Overview

5
5
years of professional experience
2033
2033
years of post-secondary education
2
2
Languages

Work History

BILL Chat Agent

Customer Service Rep
02.2025 - 03.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with team members to achieve shared goals and improve overall performance.

Science Teacher

DS International School
03.2023 - 05.2023
  • Planned, prepared, and taught lesson plans, giving students individual support.
  • Delivered interactive lessons to help students comprehend complex concepts.


Customer Service Agent

Alorica Panama
11.2021 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.


Call Center Agent

Gracall International Panama
04.2021 - 04.2021
  • Delivered prompt service in approving photos for their profile of a Social Network to prioritize customer needs.

Call Center Agent

Panama Trading Group
08.2020 - 12.2020

* Established professional relationships with clients and call center team members to boost trust, rapport and reliability.

  • Conducted outbound phone calls daily to reach potential investors to buy shares about The Gene Therapy Research Project to reach eternal youth.

Education

Courses - Acquisition and Application of Teaching Methodologies and Assessments, Implementation of Teaching Methods and Assessments, Application of Instructional Technologies in the Classroom, Best Practices in Teaching

Wilkes University
Wilkes-Barre, Pennsylvania
10-2017

English Bachelor Degree - Teaching English As A Second Language

OTEIMA Technological University
David, Chiriqui
05.2001 - 01.2017

Skills

Adaptability

Teamwork and collaboration

Data entry

Outstanding communication skills

Verbal and written communication

Decision-making

Call control

Empathetic and genuine

Team collaboration

Phone etiquette

Active listening

Tools And Programs

  • Google Suite
  • Microsoft Office

Timeline

BILL Chat Agent

Customer Service Rep
02.2025 - 03.2025

Science Teacher

DS International School
03.2023 - 05.2023

Customer Service Agent

Alorica Panama
11.2021 - 04.2022

Call Center Agent

Gracall International Panama
04.2021 - 04.2021

Call Center Agent

Panama Trading Group
08.2020 - 12.2020

English Bachelor Degree - Teaching English As A Second Language

OTEIMA Technological University
05.2001 - 01.2017

Courses - Acquisition and Application of Teaching Methodologies and Assessments, Implementation of Teaching Methods and Assessments, Application of Instructional Technologies in the Classroom, Best Practices in Teaching

Wilkes University
Clarisse Irina De León GómezEnglish Professor