CLAY JOHNSON
Sales Development Representative
Pittsburgh,PA
Summary
I am a Sales Development Representative, with over a year of mortgage lending experience at Kiavi and a background as an Solar Energy Consultant. I posses a strong understanding of how to effectively communicate to customers and build lasting portfolios and repeat customers. I'm skilled in delivering creative and unique solutions to help customers from start to finish. I possess a strong work ethic and great organizational skills to manage daily tasks and maximize time and efficiency.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
Kiavi
03.2024 - Current
- Streamlined lead management process by using Salesforce to consistently clear daily follow up buckets and target new business
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire application process as shown in customer reviews
- Built and managed sales pipeline to maintain high volume of activity, averaging over 100 borrower interactions a day
- Consistently reaches or exceeds monthly quotas (24 loans sent to processing) to including during ramp phase
- Fostered a competitive yet supportive team environment that encouraged individual growth while driving collective success towards team goals
- Co-Captain of The Kulture ERG, hosting a bi-monthly meeting with the group and planning and hosting social and moral boosting events.
Post Close Specialist
Kiavi
07.2023 - 02.2024
- Reviewed Collateral Packages with astute attention to detail to ensure accuracy for funder decision
- Data entry into programs such as Excel, Tableau, and Google Sheets
- Collaboration both internally and externally for fast resolution and solutions
- Production over quote goals each month
- Part of Kiavi Mentorship Program
Solar Energy Consultant
Palmetto Solar
08.2022 - 07.2023
- Created sales and marketing tools used in house, growing clientele and generating over 200 quality sales leads
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction
- Mentored new sales team to independently canvass and close sales
Administrative Support Technician/Commander’s Support Staff
171 Air Refueling Wing, PA Air National Guard
02.2018 - 08.2022
- Provided direct support to Wing Commander in all daily operations
- Coordinated intra-base events, including off base classes and military visits
- Curated and distributed monthly Wing Newsletter to over 1,000 members
- Managed organizations budget for purchases and orders
- Performed new hire onboarding ensuring all required documentation was available
- Maintained records in accordance with federal record-keeping requirements and monitored appropriate disposition of records in Military systems
- Coordinated with staff to compile briefing materials prior to meetings
Personnel Journeyman
171 Air Refueling Wing, PA Air National Guard
08.2015 - 08.2022
- Supervised daily tasks of junior airmen ensuring accuracy of work
- Wrote and presented annual performance reviews and provided daily feedback for junior airmen
- Coordinated job training and provided personal and professional counseling for direct reports
- Effectively communicated in positive and friendly manner to provide customer support for over 200 military personnel
- Provided excellent customer service over phone, in person, and via email while answering questions, organizing meetings, and connecting to additional resources
- Compiled data from personnel records and prepared reports to aid in key decision-making.
- Managed manual and automated input of employee, benefits and business-related documentation.
Education
Bachelor of Science - Public Health
Slippery Rock University of Pennsylvania
Slippery Rock, PA 05.2001 -
Skills
Verbal and Written Communication
Sales and Marketing
Relationship Building
Partnership and Team Building
Self-Motivated
Excellent Telephone Etiquette
Customer and Client Relations
Organization
Time Management
Lead Qualification
Salesforce Proficiency
Accomplishments
- Lean Six Sigma Yellow belt Certified – PA Air National Guard January 2020
- Air Force Achievement Medal 2022
- Air Force Outstanding Team Award (Team Lead) 2023
Timeline
Sales Development Representative
Kiavi
03.2024 - Current
Post Close Specialist
Kiavi
07.2023 - 02.2024
Solar Energy Consultant
Palmetto Solar
08.2022 - 07.2023
Administrative Support Technician/Commander’s Support Staff
171 Air Refueling Wing, PA Air National Guard
02.2018 - 08.2022
Personnel Journeyman
171 Air Refueling Wing, PA Air National Guard
08.2015 - 08.2022
Bachelor of Science - Public Health
Slippery Rock University of Pennsylvania
05.2001 -
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