Clayton Kissel
Palmyra
Summary
Hardworking, reliable, and passionate job seeker with strong communication skills ready to help team achieve company goals. Direct and enhance team operations with motivational leadership and problem-solving abilities. Experienced in adapting to given situations based on a years worth of examples to maximize efficiency. Develop and implement successful and informational guide lines that allow anyone to follow instruction. Willing to relocated as employer needs.
Overview
7
7
years of professional experience
Work History
Contact Center Representative
PSECU
11.2022 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Bolstered customer retention by creating and offering unique promotional options and inspiring interest in new product lines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Manager in Training
PSECU
08.2024 - 03.2025
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lawn Care Technician
TruGreen Lawn Care
10.2021 - 11.2022
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Applied pest control substances to eradicate weeds and other pests affecting plant life.
Warehouse Associate
Lowes Distribution Center
11.2020 - 10.2021
- Operated forklifts to transfer inventory to and from target destinations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 50 pounds.
Site Manager
Metro One Loss Prevention
06.2020 - 11.2020
- I was awarded the opportunity as Site Manager of Security with Metro One working alongside and under contract for Lowe's RDC 1449.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Provided general office administration, correspondence, filing and spreadsheet development.
- Interviewed, hired and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Assumed responsibility for personnel deployed to work site.
- Maintained records and logs of work performed and materials and equipment used.
- Communicated daily with vendors to keep project fully operational.
- Resolved issues between employees and customers using company policies.
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance.
- Built and maintained vendor relationships, serving as main liaison for gaining building access.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Created weekly and monthly reports and presentations for management team.
Securtiy Guard
Metro One Loss Prevention
12.2019 - 06.2020
- All work preformed under Metro One was identical to the work preformed under Allied Universal.
- The contract was at the same location (Lowe's RDC 1449, Pittston PA).
Security Guard
Allied Universal Security Services, Systems and Solutions
06.2018 - 12.2019
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Permitted entry with escort for approved persons into secure locations.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Interacted assertively but non-confrontationally with personnel and general public.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored employee activities, confirming compliance with security regulations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Education
Bachelor's degree - Exercise Science
Lock Haven University of Pennsylvania
Lock Haven, PASkills
- Loss Prevention
- Management
- Security
- Excellent Memory
- Leadership Experience
- Anatomy Knowledge
- Sports Coaching
- P>Warehouse Logistics
- P>Lifting and sorting
- P>Inbound and outbound calling
- P>Document scanning
- P>Organizational skills
- P>File/records maintenance
- P>Customer Relations
- P>Schedule Management
- P>Team Building
- P>Training and mentoring
- Call logging
- Professional phone voice
- Customer account updates
- Problem-solving skills
- Answering questions
- Product knowledge
- Resolving issues
- Technical troubleshooting
- Verbal and written communication
- Training experience
- Customer support
Timeline
Manager in Training
PSECU
08.2024 - 03.2025
Contact Center Representative
PSECU
11.2022 - Current
Lawn Care Technician
TruGreen Lawn Care
10.2021 - 11.2022
Warehouse Associate
Lowes Distribution Center
11.2020 - 10.2021
Site Manager
Metro One Loss Prevention
06.2020 - 11.2020
Securtiy Guard
Metro One Loss Prevention
12.2019 - 06.2020
Security Guard
Allied Universal Security Services, Systems and Solutions
06.2018 - 12.2019
Bachelor's degree - Exercise Science
Lock Haven University of Pennsylvania
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