Maintained store cleanliness and organization to ensure a welcoming environment for shoppers.
Stocked shelves with merchandise and ensured proper product placement for optimal visibility.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Learned company policies and procedures to deliver consistent service aligned with brand standards.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Lowes Home Improvement Stores
2449 E Market St York PA
03.2023 - 03.2024
Collaborated with team members to achieve daily sales goals and improve customer service standards.
Monitored inventory levels and reported discrepancies to management for timely restocking.
Provided support during promotional events, enhancing customer engagement and driving sales initiatives.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Prioritized helping customers over completing other routine tasks in store.
Maintenance
Margaret E Moul Home
2050 Barley Rd York PA
03.2011 - 11.2020
Plenty of drywall repair and painting, replacing copper and PVC and CPVC pipes, lots of clogged drains, leaky faucets and toilets, replacing toilets and flanges, replacing switches, sockets, ballast and bulbs occasional carpentry jobs, cut grass, trim bushes.
Sales Associate
CA Herr
04.2003 - 09.2003
Prepared merchandise for sales floor by pricing or tagging.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Managed returns, exchanges and refunds in accordance with store policy.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.