Clio Rodriguez

• Deescalate individuals experiencing a mental health crisis
• Provide emotional support to those in crisis
• Provide tangible goods (clothing, snacks, toys) to those in crisis
• Transport those in crisis to appropriate facilities
• Petition for a 302 for those who are actively posing a danger to themselves and/or others
• Communicate with EMS, police, and Resolve when additional services are required
• Respond in a timely manner to crisis calls, ensuring team leaves within four minutes of receiving call
• Document and describe all client interactions and specify what treatment they received (i.e. transport to a hospital or rehab; connection with mental health and/or substance abuse organizations; deescalation and emotional support; tangible goods such as snacks, clothing, and sensory toys; 302 commitment)
• Occasionally assume the role of dispatcher when needed
• Safely operate an emergency vehicle

• Provided basic necessities to cats in need

• Administered IV fluids and vaccines

• Trapped, fixed, and fostered or released stray and feral cats

• Covered veterinary care expenses

• Maintained clean and functional cat bathroom spaces

• Found permanent housing for foster cats

• Prepare for and facilitate treatment team meetings
• Run groups designed to engage and support the residents
• File for and facilitate civil commitment hearings
• Manage resident finances
• Deescalate residents in times of crisis
• Connect residents with community supports
• Complete weekly unit census
• Transport residents to and from appointments
• Continually expand upon knowledge of IDD and mental illnesses to best assist the residents
• Be responsible for on-call duties at least one week per every four weeks
• Coordinate finances, admission, discharge, housing, health insurance, etc. for residents

• Work directly with the Program Director, Allegheny Courts, SOAR, CCBHO, and other organizations to manage residents’ cases

• Complete on-time deliveries by choosing best and most efficient routes

• Deliver packages to customer doorsteps and business offices

• Maintain upbeat, positive attitude in busy, customer-focused environment

• Operate vehicle safely in highly congested areas with no traffic violations

• Assisted residents in gaining and developing skills for daily living
• Setting goals focused on growth and well-being with residents
• Running groups designed to engage and support the residents
• Creating detailed notes and shift summaries to keep track of resident behavior, mood, and progress

• Edit AI chatbot responses for accuracy, helpfulness, and safety

• Compare AI chatbot responses for quality assessment

• Determine factual accuracy and safety of AI chatbot responses

• Handled customer inquiries and suggestions courteously and professionally

• Exceeded performance metrics consistently, recognized as a top performer

• Processed payments and provided coverage information to customers

• Created multiple documents that detailed insurance coverage in a digestible and customer-friendly way

• Offered advice and assistance to customers, resolving issues promptly

• Maintained customer satisfaction and resolved discrepancies effectively

• Facilitated patient registration and provided compassionate support

• Entered and printed durable medical equipment orders for processing/fulfillment, ensuring accuracy and following patients’ healthcare coverage

• Managed program operations and participant activities with detailed record keeping

• Assisted clients in improving life choices and accessing necessary resources

• Responded to incidents and emergencies following safety procedures

• Organized defendant files by active or inactive status

• Learned safety/self-protection techniques for fieldwork

• Observed probation officers deescalate conflicts with defendants

• Accompanied officers on field visits to neighborhoods and clinics

• Took notes during in-office meetings with defendants

• Attended meetings on rules and regulations changes for officers

• Processed product returns and helped customers find alternative merchandise

• Organized racks and shelves to enhance store’s visual appeal

• Maintained organized merchandise presentation for increased sales

• Provided product recommendations tailored to customer needs

• Prepared merchandise for sales floor and engaged with customers

• Managed register and cash handling duties