Cody Fischer
Philipsburg
Summary
Disciplined technician a strong foundation in Computer Engineering and a proven track record of managing complex technical environments. Expert in troubleshooting hardware/software systems, navigating strict regulatory compliance, and leading high-performance teams. Technically proficient in digital/analog interfacing, and systems integration. Committed to delivering excellence in mission-critical technical support and field services.
Overview
11
11
years of professional experience
Work History
Small Business Team Lead
Wells Fargo
Glen Allen, VA
01.2019 - Current
- Technical Integration & Testing: Managed the deployment and quality assurance of proprietary banking software across the team; ensured all systems met strict performance and security metrics.
- Complex Problem Solving: Served as the Tier 2 escalation point for technical and procedural issues, utilizing analytical skills to resolve high-stakes system errors.
- Training & Compliance: Designed and led technical onboarding for new hires, covering software navigation, hardware flow, and federal regulatory requirements.
- Process Improvement: Analyzed system "handle time" data to identify bottlenecks and implemented modified workflows to increase efficiency.
Sales Specialist 3 (Technical Pilot Lead)
Wells Fargo
Glen Allen, VA
11.2017 - 12.2018
- Pilot Program Leadership: Led a technical integration pilot involving external systems, managing outbound data exchange and reviewing automated decision logic.
- Systems Maintenance: Acted as the primary "Systems Champion," diagnosing tool-access issues and providing the team with real-time technical updates to maintain operational uptime.
Sales Specialist / Phone Banker
Wells Fargo
Glen Allen, VA
09.2015 - 11.2017
- Hardware/Software Diagnostics: Provided remote technical support for customers on digital platforms, troubleshooting connectivity and authentication issues.
- Strict Protocol Adherence: Maintained 100% compliance with security and authentication regulations, mirroring the disciplined environment required for Field Engineering.
Education
Computer Engineering Studies
Penn State University
Altoona, PAHigh School Diploma - General Education
Wiesbaden High School
GermanySkills
- Networking & Integration: Knowledge of IP Networking, Digital/Analog Interfacing, and Microprocessor components
- Systems Troubleshooting: Advanced diagnostic skills for proprietary software, commercial hardware, and circuit-level components
- Technical Documentation & Collaboration: Extensive experience creating and managing technical documentation using SharePoint, Atlassian tools (Jira, Confluence), and Microsoft Office Suite (Visio, Excel, PowerPoint, Word)
- Field Leadership: Extensive experience in on-site mentoring, performance metrics, and high-pressure problem-solving
Community Service
- Habitat for Humanity, Volunteer, Volunteer, Habitat for Humanity (Construction/Hardware focus)
- Boys and Girls Club, Volunteer, Volunteer, Boys and Girls Club
Timeline
Small Business Team Lead
Wells Fargo
01.2019 - Current
Sales Specialist 3 (Technical Pilot Lead)
Wells Fargo
11.2017 - 12.2018
Sales Specialist / Phone Banker
Wells Fargo
09.2015 - 11.2017
Computer Engineering Studies
Penn State University
High School Diploma - General Education
Wiesbaden High School