Cody Graham
Jefferson Twp
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Night Manager /Assistant Grocery Manager
Weis Markets Inc
06.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
Sales Associate / Receiver
Weis Markets Inc
03.2015 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager /Security Supervisor
Play N Trade
12.2010 - 01.2013
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Manager /Sales Manager
Play N Trade
07.2008 - 05.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Central Learning Adult School Site
Fresno, CA02.2006
Skills
- Order Supplies
- Customer Service
- Time Management
- Team Oversight
- Shrink Reduction
- Store Presentation
- Great Eye For Details Often Missed
- Can Work Independently
Hobbies
I enjoy puzzle solving, as well as playing Horror and Mystery games
Listening to music from different artists around the world
Read just about anything I find interesting, Psychology, Sociology, History, etc.
Timeline
Night Manager /Assistant Grocery Manager
Weis Markets Inc
06.2017 - Current
Sales Associate / Receiver
Weis Markets Inc
03.2015 - 02.2017
Manager /Security Supervisor
Play N Trade
12.2010 - 01.2013
Manager /Sales Manager
Play N Trade
07.2008 - 05.2011
High School Diploma -
Central Learning Adult School Site
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