Cody Huff
West Mifflin
Summary
Detail-oriented Claims Adjuster with expertise in investigating claims, documenting findings, and providing exceptional customer service. Proven ability to coordinate schedules and collaborate effectively with contractors to resolve client issues promptly.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
American Home Sheild
Tuson
08.2019 - 12.2022
- Evaluated claims to determine coverage and validity for American Home Shield customers.
- Collaborated with contractors to facilitate repairs and service fulfillment for clients.
- Communicated effectively with clients to explain claim processes and resolve inquiries.
- Documented findings in claims management systems for accurate record-keeping and tracking.
- Investigated claims by gathering evidence and conducting interviews with involved parties.
Front Desk Receptionist
Sun Control Specialists
Tucson
03.2018 - 07.2019
- Coordinated appointment schedules with service teams and clients to enhance efficiency.
- Directed incoming calls to appropriate departments, improving response times.
- Addressed client concerns and inquiries promptly, delivering exceptional customer service.
- Organized office supplies and materials, maintaining a clutter-free front desk area.
- Assisted in training new reception staff on procedures and customer service standards.
- Processed payments and transactions accurately, maintaining secure cash handling practices.
- Greeted customers warmly and made them feel welcome.
Technician
Chamberlain Group
Tucson
02.2017 - 06.2019
- Diagnosed technical issues using troubleshooting techniques and customer feedback.
- Trained new technicians on installation procedures and equipment handling best practices.
- Assisted in inventory management by tracking parts and supplies for repair jobs.
- Documented service calls and maintenance records in the company's database system.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Education
2013 -
EL Reno High School
EL Reno Oklahoma 05-2013
Skills
- Claims evaluation
- Coverage analysis
- Technical troubleshooting
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Active listening
- Empathy and patience
- Evidence gathering
- Claims documentation
- Customer relationship management
Timeline
Claims Adjuster
American Home Sheild
08.2019 - 12.2022
Front Desk Receptionist
Sun Control Specialists
03.2018 - 07.2019
Technician
Chamberlain Group
02.2017 - 06.2019
2013 -
EL Reno High School