Cody Zimmer
Erie,PA
Summary
Developed skills in high-demand surgical environment, focusing on safety, precision, patient care, and teamwork. Transitioning to new field with expertise in customer service and critical thinking. Ready to leverage these abilities to contribute effectively in new role.
Self-assured professional skilled in interpersonal communications and offering background in safety and service. Problem-solver with great personality. Engages directly with customers offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes. Ready to use and develop customer service and problem-solving skills in the flight attendant role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Surgical Technologist
Saint Vincent Hospital
08.2015 - 10.2024
- Maintained high safety and infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
- Promoted a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on surgical processes.
- Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
- Supported positive patient experiences by providing compassionate care before, during, and after surgery.
- Demonstrated adaptability by swiftly acclimating to new facilities, staff, and operational processes while traveling between assignments.
Hotel Front Desk Clerk
Marriot Hotels And Resorts
10.2013 - 02.2014
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Bank Teller
Erie Federal Credit Union
04.2013 - 10.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Guest Services Shift Leader
Erie Zoological Society
04.2007 - 04.2013
- Provided excellent customer service to zoo visitors, addressing questions and concerns in a professional manner.
- Collaborated with fellow Zoo Crew members to organize special events and educational programs for guests.
- Managed emergency situations calmly, coordinating with first responders if necessary for guest or animal welfare concerns.
Assistant Manager, Customer Service
Total Tan, Inc
03.2012 - 03.2013
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Implemented cross-selling techniques that effectively promoted additional products or services based on customer needs, increasing overall transaction value.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Exceeded monthly tanning product and membership sale quotas.
- Enhanced client experience with thorough knowledge of tanning equipment, demonstrated proper usage, and safety guidelines.
Education
Associate of Applied Science - Surgical Technology
Great Lakes Institute of Technology
Erie, PA06-2015
High School Diploma -
Mercyhurst Preparatory School
Erie05-2009
Skills
- Critical thinking
- Basic life support
- Physical stamina
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Safety procedures
- Product sales
- Customer engagement
- Strong work ethic
- Exceptional customer service
Certification
- Certified Surgical Technologist (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA).
Timeline
Surgical Technologist
Saint Vincent Hospital
08.2015 - 10.2024
Hotel Front Desk Clerk
Marriot Hotels And Resorts
10.2013 - 02.2014
Bank Teller
Erie Federal Credit Union
04.2013 - 10.2013
Assistant Manager, Customer Service
Total Tan, Inc
03.2012 - 03.2013
Guest Services Shift Leader
Erie Zoological Society
04.2007 - 04.2013
- Certified Surgical Technologist (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA).
Associate of Applied Science - Surgical Technology
Great Lakes Institute of Technology
High School Diploma -
Mercyhurst Preparatory School
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