Cohen Hoffer
Manheim
Summary
Front desk receptionist with almost 3 years working in the hotel industry. Experienced in communication and problem solving. Experienced in handling guest inquiries and ensuring smooth operations. Committed to delivering excellent service and support in a fast-paced hospitality environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The Country Inn of Lancaster
Lancaster
10.2023 - Current
- Assisted guests with reservations and provided local information.
- Answered incoming calls and redirected callers to appropriate personnel or departments.
- Managed phone calls and directed inquiries to appropriate staff.
- Processed payments and managed billing inquiries accurately.
Education
Bachelor of Science - Neuroscience
Elizabethtown College
Elizabethtown, PA05-2029
Skills
- Customer service
- Team collaboration
- Problem solving
- Hospitality and accommodation
- Guest relations
- Credit and cash payments
References
- Theresa Miller, former manager-email:theres18@me.com
- Emily Opple, former manager-email:emilyopple@gmail.com
Timeline
Front Desk Receptionist
The Country Inn of Lancaster
10.2023 - Current
Bachelor of Science - Neuroscience
Elizabethtown College