Summary
Overview
Work History
Education
Skills
Timeline
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Colby Burston

Shippensburg

Summary

Dynamic Senior Manager with demonstrated expertise in project management and operational efficiency. Committed to spearheading strategic initiatives and fostering team collaboration to achieve organizational objectives.

Overview

9
9
years of professional experience

Work History

Senior Manager, Client Business Solutions

Olameter
Waukesha
10.2021 - Current
  • Led cross-functional teams to implement strategic initiatives and drive operational efficiencies.
  • Developed comprehensive training programs for staff to enhance skill sets and performance.
  • Collaborated with stakeholders to define project scopes and set clear deliverables.
  • Established key performance indicators to monitor progress towards organizational goals.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Established effective communication channels between different departments within the organization.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Created detailed reports on project progress for senior management review.

Team leader, Client Business Solutions

Olameter
Waukesha
05.2020 - 10.2021
  • Led team meetings to discuss project updates and address concerns.
  • Coordinated daily schedules to ensure efficient workflow among team members.
  • Trained new team members on company policies and operational procedures.
  • Assisted in implementing process improvements for better team performance.
  • Monitored team progress and provided feedback to enhance productivity.
  • Communicated with other departments to facilitate collaboration on projects.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.

IT Business Process Analyst

Tribus Services
Wauwatosa
08.2016 - 05.2020
  • Analyzed business processes to identify inefficiencies and recommend improvements.
  • Collaborated with cross-functional teams to gather requirements for process enhancements.
  • Developed documentation for current and future state process workflows.
  • Facilitated workshops to elicit stakeholder feedback on proposed changes.
  • Created visual representations of processes using flowcharts and diagrams.
  • Supported project management efforts by tracking milestones and deliverables.
  • Conducted research on industry best practices to inform process optimization strategies.
  • Established and restructured new and existing policies, processes, and procedures.
  • Worked directly with clients to accurately define nebulous business requirements, designing operational frameworks suited to each customer's requirements.
  • Served as primary interface between stakeholders and IT Department, communicating proposed implementations of new systems and current system upgrades.
  • Assisted with driving strategy through development and implementation of new processes by working closely with upper management.
  • Analyzed business processes and workflows and developed automated approaches to boost productivity.

Education

Some College (No Degree) - Cyber Security

ITT Technical Institute
Baltimore, MD

Some College (No Degree) - Computer and Information Sciences

Tesst College of Technology
Baltimore, MD

Skills

  • Project management
  • Operational efficiency
  • Performance metrics
  • Business process improvement
  • Stakeholder collaboration
  • Team leadership
  • Client relationship management
  • Change management
  • Problem solving
  • Effective communication
  • Time management
  • Conflict resolution
  • Mentorship
  • Employee training

Timeline

Senior Manager, Client Business Solutions

Olameter
10.2021 - Current

Team leader, Client Business Solutions

Olameter
05.2020 - 10.2021

IT Business Process Analyst

Tribus Services
08.2016 - 05.2020

Some College (No Degree) - Cyber Security

ITT Technical Institute

Some College (No Degree) - Computer and Information Sciences

Tesst College of Technology

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Colby Burston