Cole Johnston
Pittsburgh
Summary
As a Sophomore at the Cleveland Institute of Art with a 4.0 GPA and a professional exhibition of my art this year, I bring 3 years of customer service experience from Cinemark Theaters, and strive to be friendly and hardworking, creating a focused and fun atmosphere.
Overview
3
3
years of professional experience
Work History
Theater Team Member
Cinemark Theaters
06.2022 - 08.2025
- Fostered positive relationships with patrons by actively engaging in friendly conversation and answering questions about upcoming events or performances.
- Streamlined patron experiences by swiftly resolving seating conflicts or other issues that arose during performances.
- Facilitated a positive first impression for patrons by greeting them warmly upon arrival and providing clear directions or assistance as needed.
- Provided exceptional customer service by assisting patrons with accessibility needs or resolving any concerns promptly and professionally.
- Played a key role in event setup and teardown procedures for various performances or special events at the theater.
- Demonstrated adaptability when faced with last-minute changes to productions by quickly adjusting to new responsibilities or roles as needed.
- Collaborated effectively with colleagues during high-pressure situations such as sold-out performances or emergency evacuations.
- Consistently arrived punctually for shifts while maintaining a professional appearance in accordance with theater dress code policies.
- Promoted a positive work environment among fellow staff members through clear communication, teamwork, and mutual respect.
- Maintained a clean and safe theater environment for patrons by diligently addressing any hazards or cleanliness issues.
- Maximized ticket sales through proactive promotion of upcoming shows and events to interested theatergoers at the box office.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Education
Bachelor of Fine Arts - Animation
Cleveland Institute of Art
Cleveland, OH05-2028
Animation
North Hills High School
Pittsburgh, PA05-2024
Skills
- Audience engagement
- Improvisation techniques
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Can Understand and Speak Basic Spanish
- Problem-solving abilities
- Punctual and reliable
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Patience and empathy
- Cleaning and sanitizing
Timeline
Theater Team Member
Cinemark Theaters
06.2022 - 08.2025
Bachelor of Fine Arts - Animation
Cleveland Institute of Art
Animation
North Hills High School
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