Cole Lubeskie
Manheim
Summary
Dynamic Assistant Manager at The Shack Restaurant and Mini Golf, skilled in team leadership and customer service. Successfully trained staff, enhancing service quality and operational efficiency. Recognized for maintaining a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
The Shack Restaurant and Mini Golf
Manheim, PA
2021 - 10.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on service protocols and menu knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Food Service Worker
Hershey Foods
Hershey, PA
2019 - 2020
- Prepared and served food items in compliance with safety and sanitation standards.
- Maintained cleanliness of workstations and dining areas, ensuring a welcoming environment.
- Assisted in inventory management by restocking supplies and organizing storage areas.
- Operated kitchen equipment efficiently, following operational guidelines for safety.
- Collaborated with team members to ensure timely service during peak hours.
- Adhered to food safety regulations, minimizing risk of contamination and ensuring quality control.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Biology
Pennsylvania State University
Harrisburg, PA05-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Orientation and training
- Multitasking and organization
Timeline
Assistant Manager
The Shack Restaurant and Mini Golf
2021 - 10.2025
Food Service Worker
Hershey Foods
2019 - 2020
Biology
Pennsylvania State University