Cole Pepper

Versatile Level 2 Support Technician skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Demonstrates strong skills in application support, ticket management, and hardware troubleshooting, including configuring laptops and resolving issues for various devices. Known for maintaining organized work areas, excelling in fast-paced environments, and tackling challenges with effective problem-solving and task prioritization. Proven ability to identify and address knowledge gaps swiftly, offering valuable contributions to teams and projects.