Colin Hirshorn
KOP
Summary
Dynamic customer service professional with experience at Walgreens, excelling in communication and project management. Proven ability to enhance customer satisfaction through effective follow-ups and product recommendations. Skilled in data analysis and team collaboration, ensuring seamless operations and accurate scorekeeping in fast-paced environments. Committed to delivering exceptional results and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
KOP
10.2022 - 08.2024
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Provided product recommendations based on customer needs.
- Followed-up with customers after purchase to ensure satisfaction.
Basketball Scorekeeper
Competitive Edge Sports
KOP
01.2020 - 09.2021
- Managed communication between teams regarding discrepancies in score keeping records.
- Assisted with pre-game preparations including setting up equipment, ensuring proper functioning of scoreboards, and verifying rosters.
- Ensured that all rules were adhered to during the games.
- Verified final scores at end of each quarter or overtime period.
- Recorded game scores, time-outs and fouls accurately.
- Updated scoreboard graphics with current information such as name changes and substitutions.
Education
Bachelor of Science -
The University of Tampa
Tampa, FL05-2028
High School Diploma -
Upper Merion Highschool
King Of Prussia 06-2024
Skills
- Data analysis
- Project management
- Customer service
- Team collaboration
- Communication skills
- Time management
Accomplishments
- Phi Eta Sigma honor society
- NHS
- Varsity basketball team captain (2 yrs)
Languages
Spanish
Limited
Timeline
Customer Service Associate
Walgreens
10.2022 - 08.2024
Basketball Scorekeeper
Competitive Edge Sports
01.2020 - 09.2021
Bachelor of Science -
The University of Tampa
High School Diploma -
Upper Merion Highschool
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