Colleen Bradshaw

Case Manager/ Clinical Support Liaison- Aftercare

Beacon Point Recovery Center

01.2021 - 08.2024

Maintained accurate documentation on all cases, ensuring complianc
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
I developed and restricted while continuing to maintain the entire faculty aftercare system, I created a more efficient productive way to execute all viable aftercare , discharge plans from where a client was to live in a recovery based housing option to their outpatient continuum of plan facility location and setting up that Tx for their continued care.
From March 2022- August 2024, I was the only case manager for the entire facility caseload and all their aftercare requirements ,process and discharge planning. handled successfully all the aftercare work and planning per 120 inpatient clients from admission to completion with out fail. I have never had to discharge any client to a shelter placement due to not having a safe Siberia and supportive viable aftercare location for them to reside in recovery. I am proud of that and take pride in all I do for all clients aftercare plan, building their foundation to be as solid as possible so they can build upon it and maintain a solid recovery program.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Monitored clients' progress and tracked client services to provide crisis interventions.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
Evaluated treatment plans against individual goals and healthcare standards.
Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Provided leadership, guidance and support to staff members.
Participated in community events to promote services and engage with public.
Partnered with local organizations to expand access to social and community services.
Researched best practices and developed strategies to improve program outcomes.
Developed and implemented training programs for staff.
Utilized grant writing skills to secure additional program funding.
Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
I continue to do this to help others , the best reward is to see a client live their life happy and free in a life of recovery from hopelessness.

Office Administrator of Accounts

Philadelphia Taxi Cab Company

11.2020 - 12.2021

Reduced operational costs with thorough budget management and expense tracking.
Maintained confidentiality of sensitive information by adhering to strict data privacy policies in handling personnel files and financial records.
Delivered reliable administrative support to executive staff members, preparing meeting materials, taking minutes during meetings, and following up on action items as required.
Contributed to a positive office environment, addressing employee concerns promptly and fostering open communication channels.

Front of House Wait Staff Member

South Street Diner

03.2020 - 10.2020

Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.

Summary

Overview

Work History

Case Manager/ Clinical Support Liaison- Aftercare

Office Administrator of Accounts

Front of House Wait Staff Member

Certification

Timeline

Case Manager/ Clinical Support Liaison- Aftercare

Office Administrator of Accounts

Front of House Wait Staff Member

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