Colleen Edwards
West Mifflin
Summary
Skilled Office Supervisor with background in managing teams, coordinating office operations and improving administrative processes. Strengths include strong leadership skills, organizational abilities, and problem-solving capabilities. Previous work demonstrates significant impact in efficiency enhancement across multiple office functions, demonstrating adaptability and initiative. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Office Supervisor
Copart
West Mifflin
09.2022 - Current
- Created purchase orders to replenish stock items when necessary.
- Organized corporate events such as conferences, seminars or workshops.
- Managed, scheduled and coordinated office functions and activities for employees.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Guided employees in handling difficult or complex problems.
- Provided technical support to staff members using computers or other electronic devices.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Conducted regular audits of departmental operations to identify areas for improvement.
Head Softball Coach
CCAC Community College
01.2018 - Current
- Maintained up-to-date knowledge of softball rules, techniques, and coaching methodologies.
- Trained athletes in proper use of equipment for safety and maximum results.
- Coordinated with scouting networks to recruit talented players and build a competitive team roster.
- Created and managed strong softball program.
- Developed exercise regimens targeting individual athlete needs.
- Managed assistant coaches and support staff to ensure a cohesive and effective coaching strategy.
Service Coordinator Mentor
UPMC Western Psychiatric Institute and Clinic
01.2009 - 09.2022
- On a team of 8-9 individuals
- The position requires day to day changes in dealing with a mental health population in the community
- Daily collaboration, communication, and computer skills are required
- Keeping a schedule being flexible and adapting are all skills needed for success
- Accountability to maintain requirements are upheld with hard work
- Excellent communication with management and work well with leadership to uphold standards set forth
- Addressed and resolved client complaints and issues in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Bachelor's - Applied Psychology
Penn State University
01.2005
Skills
- STRONG COMMUNICATION SKILLS
- GOOGLE DRIVE
- POWERPOINT
- PEOPLE-ORIENTED
- ORGANIZED
- FLEXIBLE
- EXCEPTIONAL PROBLEM SOLVING
- MENTORING
- TRAINING
- MANAGEMENT
- MICROSOFT
- WORD
- EXCEL
- Experience Working With Students
- Interviewing
- Loss Prevention
- Merchandising
- Special Education
- Store Management Experience
- Tutoring
- Writing Skills
- Retail Management
- Curriculum Development
- Recruiting
- Applied Behavior Analysis
- HRIS
- ATS
- Human Resources
- HR Sourcing
- Research
- Administrative Experience
- PeopleSoft
- Kronos
- Social Work
- Pricing
- Talent Acquisition
- Administrative and Business Operations (10 years)
- QuickBooks
- Typing
- Accounting
- Payroll
- Calendar management
- Microsoft Office
- Time management
- Office management
- Employee training
- Customer service
- Team building
- Effective communication
- Problem solving
- Flexibility
- Employee relations
- Training and coaching
- Employee management
- Staff supervision
- Workload prioritization
Personal Information
Authorized To Work: US
Timeline
Office Supervisor
Copart
09.2022 - Current
Head Softball Coach
CCAC Community College
01.2018 - Current
Service Coordinator Mentor
UPMC Western Psychiatric Institute and Clinic
01.2009 - 09.2022
Bachelor's - Applied Psychology
Penn State University
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