COLLEEN MONAGHAN
Ashland
Summary
Hardworking adjuster focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Shift Leader
Onvo
Pottsville
07.2024 - Current
- Evaluated employee performance, delivering individualized feedback and praise.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Identified needs of customers promptly and efficiently.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Checked orders for quality and completeness.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed daily workflow and scheduled staff for adequate coverage.
- Maintained positive working relationship with fellow staff and management.
- Assisted in training new employees on shift operations.
Security Officer
Metro One Loss Prevention
Pottsville
02.2023 - Current
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained high levels of alertness throughout shifts.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Machine adjuster
Tri-state envelope
Ashland
09.2018 - Current
- Set machine for different size and style envelopes
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
Security supervisor
Advanced security
Coal Township
12.2015 - 03.2018
- Trained subordinates and non-security personnel in the correct methods for handling security concerns
- Determined team targets and implemented plans to achieve goals at individual and group level
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert knowledge
Packer / forklift operator
Practiv
Mount Carmel
11.2013 - 03.2018
- Ensured packages contained correct products and supplies before completing packaging processes
- Maintained good housekeeping practices and observed safety program requirements in a fast-paced environment
- Loaded and unloaded trucks, organized documents, and kept information on receipt, storage, and distribution
- Prepared pallets of boxes for easy transportation across the warehouse and onto waiting delivery trucks
- Loaded items into package processing equipment to quickly fill cartons
- Uphold quality standards and federal guidelines in all processes
- Notified Supervisor when quality issues or machine operability problems arose
- Packed parts into individual boxes and marked them appropriately to ensure safety of products
Education
GED -
Mount Carmel jr sr high school
Mount Carmel, Pa06.1992
Skills
- Forklift operator
- Repair machinery
- Machine change-overs
- Equipment and machine maintenance
Timeline
Shift Leader
Onvo
07.2024 - Current
Security Officer
Metro One Loss Prevention
02.2023 - Current
Machine adjuster
Tri-state envelope
09.2018 - Current
Security supervisor
Advanced security
12.2015 - 03.2018
Packer / forklift operator
Practiv
11.2013 - 03.2018
GED -
Mount Carmel jr sr high school