Colleen Sciarra
Philadelphia
Summary
Proven Accounts Payable and Receivable Specialist from Origlio Beverage, adept in bank reconciliation and enhancing customer satisfaction. Streamlined invoice systems, reducing manual workload significantly, and mentored teams, improving process efficiency. Excelled in multitasking and problem resolution, achieving notable vendor relations and cash flow management.
Overview
11
11
years of professional experience
Work History
Accounts Payable and Receivable Specialist
Origlio Beverage
04.2017 - Current
- Achieved prompt resolution of disputed invoices through effective communication with vendors and internal stakeholders.
- Enhanced vendor relationships by negotiating favorable payment terms and promptly addressing queries.
- Minimized fraud risk with thorough review of invoices, purchase orders, and expense reports for compliance to company policies.
- Streamlined accounts payable processes by implementing efficient invoice management systems.
- Optimized cash management through accurate forecasting of accounts receivable collections and disbursements.
- Managed high volume invoice processing while maintaining accuracy in data entry, ensuring timely payments to suppliers.
- Collaborated closely with sales teams to ensure timeliness, accuracy, and completion of customer billings.
- Boosted accuracy of financial records by conducting regular account reconciliations and resolving discrepancies.
- Expedited month-end closing procedures by efficiently preparing reports and ensuring accurate data entry.
- Increased efficiency of accounts payable functions with automation initiatives that reduced manual workload.
- Mentored junior team members, enhancing their understanding of accounts payable/receivable processes and best practices.
- Contributed to budgeting process by providing insights on historical spending patterns and projected expenses.
Customer Account Specialist
Origlio Beverage
04.2016 - 04.2017
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Collaborated with team members to improve overall customer service experience.
- Recognized as a top performer within the team, consistently meeting or exceeding performance metrics related to customer satisfaction.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Reduced customer complaints by implementing effective communication strategies.
- Facilitated clear communication between customers and internal departments such as billing or technical support for issue resolution.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
Claims Adjuster
Gallagher Bassett Services Inc.
09.2013 - 11.2015
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Education
LPN Licensure - Nusing
Bucks County Community College
Newtown, PA07.2008
Skills
- Bank reconciliation
- Invoice processing
- Accounts receivable management
- Cash flow management
- Payment processing
- Audit support
- Expense reporting
- Financial software proficiency
- Year-end closing
- General ledger maintenance
- Debt collection
- Month-end closing
- Accounts payable management
- Entry verification
- Problem resolution
- Payment scheduling
- Purchase order management
- Expense tracking
- Payment coding
- Budget monitoring
- Customer service
- Multitasking Abilities
Timeline
Accounts Payable and Receivable Specialist
Origlio Beverage
04.2017 - Current
Customer Account Specialist
Origlio Beverage
04.2016 - 04.2017
Claims Adjuster
Gallagher Bassett Services Inc.
09.2013 - 11.2015
LPN Licensure - Nusing
Bucks County Community College
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