Proactive healthcare professional with extensive experience in conflict resolution and team collaboration. Proven ability to oversee daily operations, optimize workflows, and improve patient care delivery, driving measurable outcomes in both administrative and clinical settings.
Work History
Administrator on Duty
14 Years 1 Month
UPMC East | 07.2012 - Current
Oversaw daily operations, ensuring compliance with safety and quality standards.
Managed staff schedules, facilitating adequate coverage across departments.
Implemented process improvements, enhancing patient care delivery and operational efficiency.
Coordinated patient admissions and discharges to optimize workflow efficiency.
Resolved conflicts between departments, fostering collaboration and teamwork among staff members.
Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
Fostered strong relationships with stakeholders through consistent communication efforts, setting expectations clearly throughout all interactions.
Maintained a secure environment by ensuring strict adherence to company protocols, safeguarding sensitive information at all times.
Implemented effective communication channels between departments to facilitate collaboration and information sharing.
Registered Nurse, Intensive Care Unit
11 Years 11 Months
UPMC Presbyterian | 08.2000 - 07.2012
Collaborated with interdisciplinary teams to develop and implement individualized care plans for critically ill patients.
Provided direct patient care in high-acuity settings, monitoring vital signs and administering medications.
Led initiatives to improve patient safety protocols, enhancing overall quality of care within the unit.
Educated patients and families on complex medical conditions, treatment options, and post-discharge care procedures.
Mentored new nursing staff, fostering professional development through guidance and knowledge sharing.
Conducted thorough assessments of patient conditions, ensuring timely interventions based on clinical changes.
Handled ventilator support, feeding tubes and central lines.
Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations while fostering trust between medical staff and patients' families.