Collin Moore
Downingtown
Summary
Hardworking salesman with more than 7 years in the service industry. Committed to upholding the highest standards of customer service and exceeding the expectations of all guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Associate
Curaleaf
09.2023 - Current
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Bar Lead
Stove & Co.
04.2022 - 03.2023
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Implemented drink prep procedures, significantly reducing wasted stock.
Server
Cork and Cap
02.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Stove & Co.
03.2018 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Food Runner
Stove & Co.
02.2017 - 03.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Education
Bachelor of Arts - History, Political Science
Millersville University
Millersville, PA05.2022
Skills
- Customer Service
- Team Collaboration
- Inventory Control
- Interpersonal relationship building
- Product Knowledge Expertise
Certification
RAMP Alcohol Certified
Timeline
Store Associate
Curaleaf
09.2023 - Current
Bar Lead
Stove & Co.
04.2022 - 03.2023
Server
Cork and Cap
02.2021 - 04.2022
Server
Stove & Co.
03.2018 - 04.2022
Food Runner
Stove & Co.
02.2017 - 03.2018
Bachelor of Arts - History, Political Science
Millersville University
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