Collin Scalley
Easton
Summary
Motivated and dependable motorcycle and off-road vehicle technician with 8+ years of progressive experience in customer service and technical support roles. Proven track record of exceeding expectations in high-paced retail environments and mechanical service operations. Known for adaptability, a strong work ethic, and a commitment to delivering top-tier service and results. Seeking to leverage technical skills and customer-centric approach to grow within a dynamic team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Motorcycle & Off-Road Vehicle Service Technician
Rollin Fast Cycle Sports
01.2022 - Current
- Troubleshoot, repair, and maintain a wide range of motorcycles and off-road vehicles with precision and efficiency.
- Continuously enhance mechanical expertise by staying updated on latest industry trends and tools.
- Build lasting customer relationships through dependable service and clear communication.
- Demonstrated initiative by streamlining maintenance processes, improving service turnaround time.
Wine and Beer Department Coordinator
Wegmans
01.2021 - 01.2022
- Led day-to-day operations of the wine and beer department, driving sales through effective merchandising and product knowledge.
- Fostered team collaboration and coached new employees to deliver top-tier customer service.
- Recognized for adaptability and fast learning in a leadership role.
- Spearheaded departmental organization efforts, reducing inventory discrepancies by 15%.
Full-Time Meat Customer Service Specialist
Wegmans
01.2019 - 01.2021
- Delivered expert-level knowledge in meat preparation and butchering to assist and educate customers.
- Identified opportunities for process improvements, leading to enhanced workflow efficiency.
- Consistently exceeded customer satisfaction goals by delivering personalized service and product recommendations.
Multi-Department Customer Service Associate
Wegmans
01.2014 - 01.2019
- Rotated across several departments, including produce, dairy, frozen foods, and health and beauty.
- Developed broad product knowledge and built strong customer relationships through proactive service.
- Earned consistent praise from supervisors for reliability, initiative, and attention to detail.
Education
High School Diploma -
Easton Area High School
EastonSkills
- Diagnostic & Mechanical Repair
- Customer Relationship Management
- Cross-Functional Team Leadership
- Inventory & Merchandising
- Time Management & Multitasking
- Quality Assurance & Safety Compliance
- Problem-Solving Under Pressure
Certification
- Motorcycle Technician Certification – [Indian Motorcycles]
Completion Year: [2023]
Details: Recognized certification for proficiency in motorcycle repair, maintenance, and diagnostics. - Customer Service Excellence Certification – [Wegmans]
Completion Year: [2022]
Details: Acknowledgment for achieving high standards in customer service and communication. - Forklift Safety Certification – [Wegmans]
Completion Year: [2020]
Details: Certification in safe operation of forklifts for warehouse and inventory management.
Accomplishments
- Streamlined maintenance processes, improving service turnaround time at Rollin Fast Cycle Sports.
- Reduced inventory discrepancies by 15% through departmental organization efforts at Wegmans.
- Awarded the Outstanding Customer Service Award at Wegmans for exceptional customer service.
Timeline
Motorcycle & Off-Road Vehicle Service Technician
Rollin Fast Cycle Sports
01.2022 - Current
Wine and Beer Department Coordinator
Wegmans
01.2021 - 01.2022
Full-Time Meat Customer Service Specialist
Wegmans
01.2019 - 01.2021
Multi-Department Customer Service Associate
Wegmans
01.2014 - 01.2019
High School Diploma -
Easton Area High School
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