Connie Marshall

Managed accounts receivable processes for diverse client portfolios, increasing cash flow through efficient invoicing and collections.

• Implemented strategies that reduced overdue accounts and enhanced cash flow metrics.
• Negotiated payment plans with customers to ensure timely payments and optimize cash collection.
• Collaborated with sales, service, and operations teams to resolve customer billing disputes efficiently.
• Monitored customer activity, providing management with insights on behavioral trends.
• Mentored five direct reports overseeing an $80 million monthly accounts receivable portfolio.
• Achieved exceptional cash collection results: 104.7% of target for FY25 and 102% year-to-date in FY26.
• Reduced over 90-day receivables by over $1 million to a historical low of $7.208 million this quarter.
• Major contributor to attaining cash conversion rate target of 1.0% or above last 3 fiscal years.