Summary
Overview
Work History
Education
Timeline
Generic

Conor Dey

West Chester,PA

Summary

Professional with a robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

8
8
years of professional experience

Work History

Director Event Technology I (OEM)

Encore Global
07.2024 - Current
  • Identify key issues and decision-makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
  • Drive results by managing an efficient and profitable operation with a focused revenue maximization and profitability approach using cost control measures by the company’s standard operating procedures.
  • Confirm that venue partners process all payments to Encore on time.
  • Perform and direct daily floor operations, including scheduling, equipment setups, operations, and strikes.
  • Ensure that all equipment and services are delivered on time, in good working condition, as specified by clients and the venue, and in accordance with brand standards.
  • Understand the technical aspects of the job and apply basic to advanced troubleshooting and problem-solving skills to resolve equipment and software issues promptly and professionally.
  • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
  • Effectively prepare and present quotes and proposals promptly to customers, including those submitted through www.encoreglobal.com, the venue booking system, or other sources as assigned.
  • Manage performance, address employee concerns, maintain adequate staffing, and facilitate team development.
  • Manage full-time team members at Hotel Kimpton Monaco, Philadelphia, and create schedules while working with union employees.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Account Executive

Beacon Hill Staffing Group
04.2023 - 05.2024
  • Supplying teams with technical resources to support growth and scalability in the Greater Philadelphia market.
  • Prospect and identify potential by cold calling, email, referral, etc.
  • Visit client work sites and take clients to lunches/dinners to better understand their needs and establish a relationship in person.
  • Serve as the client's first point of contact for all needs.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.

Implementation Specialist

Red Rock Software
11.2021 - 03.2023
  • Training Specialist responsible for the onsite implementation and training services for new and existing clients via group, one-on-one, and remote sessions.
  • Review customer data and convert to system upload templates.
  • Assist project managers with onboarding new customers through various acts such as weekly calls, reviewing customer data, and converting the information into system upload templates.
  • Responsible for researching, maintaining & designing Red Rocks' LMS training module through Rise.
  • Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
  • Diagnosed and troubleshooted hardware, software, and network issues.
  • Handled over 50 incoming calls daily while providing excellent customer service.

Service Manager

Convene
06.2017 - 08.2020
  • Managed the upkeep of a 5-star meeting and events space, providing hospitality to Fortune 500 clients with a 96% satisfactory performance.
  • Monitor monthly profit and loss and general ledger.
  • Prepare required reports, associate schedules, and quarterly action plans.
  • Created a standardized system for order, invoicing, and budgeting while working with 20+ vendors.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Education

Bachelor of Science - School of Tourism and Hospitality Management

Temple University
Philadelphia, PA
06.2015

Timeline

Director Event Technology I (OEM)

Encore Global
07.2024 - Current

Account Executive

Beacon Hill Staffing Group
04.2023 - 05.2024

Implementation Specialist

Red Rock Software
11.2021 - 03.2023

Service Manager

Convene
06.2017 - 08.2020

Bachelor of Science - School of Tourism and Hospitality Management

Temple University

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Conor Dey