Constance Vogel
Johnstown
Summary
Dynamic leader with a proven track record at The EADS Group, enhancing operational efficiency and customer satisfaction. Expert in data entry and adept at fostering team performance through motivational coaching. Achieved significant improvements in service excellence, showcasing exceptional communication skills and a strategic approach to problem-solving.
Overview
30
30
years of professional experience
Work History
Department Assistant
The EADS Group
Johnstown
02.2018 - Current
- Coordinated support to facilitate general office operations.
- Performed data entry into various databases used by the organization.
- Processed invoices related to department activities.
- Assisted organizational efforts by filing, entering data and answering phones.
- Answered phones and routed voicemails to respective employees.
Restaurant Manager
The Johnstown Inn
Johnstown
02.2009 - 10.2018
- Established policies for cash handling procedures to maximize security measures.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
Manager
Steve & Barry's University Sportswear
Johnstown
11.2007 - 11.2009
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and trained new employees to meet job requirements.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Developed and implemented strategic plans to achieve company objectives.
- Recruited and hired qualified candidates to fill open positions.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Manager
Eddie Bauer
Altoona
02.1995 - 06.2006
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Recruited and trained new employees to meet job requirements.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
High School Diploma -
Greater Johnstown Vocational Technical School
Johnstown, PA05-1980
Skills
- Data entry expertise
- Document preparation
- Departmental rapport
- Meeting scheduling
- Mail coordination
- Meeting planning
- Excellent communication
- Confidentiality maintenance
- Multitasking Abilities
- Supply management
- Administrative background
Timeline
Department Assistant
The EADS Group
02.2018 - Current
Restaurant Manager
The Johnstown Inn
02.2009 - 10.2018
Manager
Steve & Barry's University Sportswear
11.2007 - 11.2009
Manager
Eddie Bauer
02.1995 - 06.2006
High School Diploma -
Greater Johnstown Vocational Technical School
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