Cooper Montgomery
Drumore
Summary
A meticulous Cabinetry Professional with extensive experience in delivering tailored solutions and superior client outcomes. I am actively seeking to transition my skills into a full-time, customer service-oriented position. My history of transforming client visions into high-quality, functional woodwork highlights my consultative strengths: I leverage technical expertise to advise customers on materials and techniques, ensuring the best result for their needs and budget. Known for unwavering precision and partnership, I have consistently exceeded expectations by guaranteeing the perfect fit and maximized appeal of every project.
Overview
33
33
years of professional experience
Work History
Millworker/Sales
Groff & Groff Lumber
10.2024 - Current
- Managed and grew the direct sale of furniture-grade hardwood lumber and unique slabs, consistently meeting or exceeding sales targets.
- Consulted with customers to define custom material requests, advising on wood types, grain, and finish to ensure project compatibility and satisfaction.
- Handled the complete order fulfillment cycle for online sales, including inventory verification, payment processing, and coordinating shipping logistics.
Owner/ Furniture/Cabinet Maker
Cooper Montgomery Designs
01.1993 - Current
- Owned and operated a successful independent cabinet shop across two major markets (Portland, ME and Lancaster, PA), specializing in high-end custom furniture and architectural millwork.
- Managed all aspects of business operations, including client acquisition, design consultation, production, quality control, and financial oversight.
- Delivered exceptional customer service to a diverse clientele base, securing projects for both commercial and residential customers nationwide.
- Conceptualized, designed, and fabricated a wide range of functional and sculptural pieces, demonstrating mastery of custom woodworking and design versatility.
- Cultivated and maintained relationships with prestigious clients, including notable accounts such as Walt Disney and renowned author Ernest Thompson ('On Golden Pond').
Cabinet Maker
Pioneer Custom Kitchens
01.2023 - 09.2024
- Fabricated custom cabinetry from raw materials, ensuring product alignment with detailed customer specifications and designs.
- Interpreted blueprints and work instructions to successfully set up and execute complex woodworking projects.
- Managed projects autonomously within a carpentry team structure, consistently meeting quality and deadline requirements.
- Collaborated effectively by providing cross-functional support to team members on various production tasks.
- Maintained a clean and safe workshop environment by strictly adhering to all company safety protocols and standards.
Inside sales
Ironstone Building Materials
03.2020 - 10.2022
- Cultivated strong customer relationships as an Inside Sales Representative, focusing on deep engagement to accurately determine and fulfill custom construction requirements.
- Resolved customer challenges by effectively researching, recommending, and ordering specialized materials, consistently leading to high client satisfaction.
- Maintained optimized inventory and stocking procedures to streamline the sales process and ensure a reliable, efficient service experience for all clientele.
Shop Foreman
Advance Trim and Kitchens
11.2016 - 01.2018
- Directed shop operations to guarantee reliable delivery of high-quality, customized products, serving as the final guarantor of client satisfaction.
- Optimized production flow through expert scheduling of assignments and machinery, resulting in maximized efficiency and minimized client lead times.
- Ensured technical precision by supervising the maintenance and flawless function of complex machinery, guaranteeing perfect product fit and adherence to customer specifications.
CSA / Assembly
Lowes
05.2014 - 11.2016
- Directed customer assembly projects from concept to delivery, ensuring products precisely matched client requirements and quality standards.
- Managed project schedules and quality assurance, prioritizing timely communication to enhance the overall customer experience.
- Conducted rigorous final testing before release, proactively resolving imperfections with team leads to guarantee client satisfaction.
- Employed a consultative approach with customers and internal teams to facilitate effective problem-solving and achieve superior project outcomes.
Warranty Customer Care Specialist
Charter Homes
08.2013 - 01.2014
- Responsible for coordination of homeowner warranty issues
- Organized sub-contractors to complete daily scheduled repairs
- Performed skilled repairs, including but not limited to cabinetry, flooring, trim work and drywall
- Daily interactions with homeowners to ensure needs are met in a professional and timely manner.
Supervisor/Finish Carpenter
Zack Yohn Finish Carpentry
04.2005 - 02.2007
- Oversaw the daily scheduling and completion of tasks specific to finish carpentry at multiple job sites
- Personally completed and installed custom staircases and cabinetry.
Handyman Services
Mr. Handyman
11.2003 - 01.2005
- Established strong customer base for a local franchise
- Provided excellent customer service
- Set and maintained timelines and budgets with customer.
Cabinet Maker
Steve Cherry Cabinetmaker
11.2002 - 10.2003
- Constructed and installed custom cabinetry and millwork for high-end cabinet shop in Lancaster, PA
- Produced one-of-a-kind millwork for customers in the mid-Atlantic region.
Education
Bachelor of Arts - Sculpture
Maine College of Art
Portland, MESkills
- Client-focused sales approach
- Customer-focused complaint resolution
- Upselling expertise
- Effective problem resolution
- Skilled in carpentry techniques
- Strong organizational skills
- Self-motivated individual
- Efficient delivery scheduling
Timeline
Millworker/Sales
Groff & Groff Lumber
10.2024 - Current
Cabinet Maker
Pioneer Custom Kitchens
01.2023 - 09.2024
Inside sales
Ironstone Building Materials
03.2020 - 10.2022
Shop Foreman
Advance Trim and Kitchens
11.2016 - 01.2018
CSA / Assembly
Lowes
05.2014 - 11.2016
Warranty Customer Care Specialist
Charter Homes
08.2013 - 01.2014
Supervisor/Finish Carpenter
Zack Yohn Finish Carpentry
04.2005 - 02.2007
Handyman Services
Mr. Handyman
11.2003 - 01.2005
Cabinet Maker
Steve Cherry Cabinetmaker
11.2002 - 10.2003
Owner/ Furniture/Cabinet Maker
Cooper Montgomery Designs
01.1993 - Current
Bachelor of Arts - Sculpture
Maine College of Art