Corie Franks
Pittsburgh,PA
Summary
Accomplished Resident Care Coordinator at Asbury Heights Oakdale, skilled in clinical assessment and compassionate caregiving. Enhanced resident satisfaction by implementing quality improvement initiatives and mentoring staff. Proven ability to optimize care strategies through effective communication and teamwork, ensuring compliance with healthcare regulations and fostering a supportive environment.
Healthcare professional with solid background in resident care coordination. Proven ability to enhance resident care plans and implement effective health management strategies. Known for collaborative team efforts and achieving positive outcomes, adaptable to changing needs.
Experienced with resident care coordination, focusing on delivering comprehensive care plans. Utilizes effective communication and organizational skills to ensure resident well-being. Track record of fostering supportive and collaborative environment for both residents and staff.
Resident care professional with strong experience in enhancing patient well-being through effective care strategies. Adept at coordinating with healthcare teams to deliver high-quality care services and adapt to changing needs. Proven ability to foster collaborative environment, ensuring reliable and results-driven care. Skilled in staff training, patient assessment, and care plan development.
Thoughtful Resident Care Coordinator committed to thorough, individualized care and comprehensive compassion for patients with all kinds of needs. Kind, approachable and knowledgeable about medical field and communicating with patients and physicians.
Competent and kind Resident Care Coordinator committed to high levels of communication, timely charting and medicine distribution. Patient, caring and organized with a talent for relating to patients and approachable attitude. Ready to bring comprehensive, individualized care to high-demand facility with up to 325 patients.
Scheduling appointments and transportation for up to 100 patients.
Overview
25
25
years of professional experience
Work History
Resident Care Coordinator
Asbury Heights Oakdale
01.2025 - 06.2025
- Coordinated resident care plans to ensure individualized support and compliance with regulatory standards.
- Collaborated with healthcare teams to improve service delivery and enhance resident satisfaction.
- Monitored and assessed residents' health status, documenting changes and communicating effectively with staff.
- Trained and mentored new staff on best practices for resident engagement and care protocols.
- Implemented quality improvement initiatives, enhancing operational efficiency within the care coordination process.
- Facilitated interdisciplinary meetings to discuss resident progress and optimize care strategies collaboratively.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Hired and trained multiple new staff members on facility policies, patient care and medicine distribution.
Staff Scheduler
Asbury Heights Oakdale
01.2025 - 06.2025
- Coordinated staff schedules to optimize resource allocation and operational efficiency.
- Analyzed staffing needs based on operational demands, ensuring adequate coverage at all times.
- Implemented process improvements that reduced scheduling conflicts and enhanced employee satisfaction.
- Collaborated with management to align staffing strategies with organizational goals and objectives.
- Set schedules for 110 staff members by planning and designating shifts and hours.
- Collaborated with department managers to identify optimal staffing levels and adjust schedules accordingly for improved productivity.
Healthcare Unit Secretary
UPMC Asbury Heights
06.2015 - 06.2025
- Managed patient records, ensuring accuracy and confidentiality in compliance with healthcare regulations.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Scheduled appointments efficiently, optimizing daily operations for seamless patient flow.
- Implemented electronic health record systems, improving data retrieval speed and accuracy.
- Trained new staff on office protocols and procedures to maintain high operational standards.
- Assisted in inventory management of office supplies, ensuring availability for continuous workflow.
- Developed standard operating procedures that streamlined administrative processes within the unit.
- Facilitated meetings and documented minutes, supporting team collaboration and decision-making efforts.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Answered phone calls and messages for 5 physician skilled nursing medical facility, scheduling appointments, and handling patient inquiries.
Certified Nursing Assistant/Medical Unit Secretary
HCR ManorCare
06.2000 - 06.2015
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments by adhering to infection control protocols.
- Documented patient care activities accurately in electronic health records systems.
- Conducted follow-up calls to ensure patient satisfaction and service quality.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Collaborated with healthcare teams to develop personalized care plans for residents.
- Educated patients and families on care routines, promoting adherence to health guidelines.
- Trained new staff on best practices for patient care and safety protocols.
- Assisted in monitoring vital signs, documenting changes accurately for medical staff review.
- Implemented infection control measures, maintaining a clean and safe environment for patients.
- Advocated for patient needs, effectively communicating concerns to nursing staff and management.
- Enhanced workflow efficiency by streamlining documentation processes within the caregiving team.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted in training new secretarial staff on office procedures and electronic health record systems.
- Maintained accurate medical records and documentation, ensuring compliance with healthcare regulations.
- Streamlined communication between departments, facilitating timely updates on patient status and needs.
- Managed patient scheduling and coordinated appointments for medical staff, enhancing workflow efficiency.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Healthcare Business
John A. Brashear
PGH, PA06-1994
Skills
- Clinical assessment
- Medical terminology
- CPR certified
- Care planning
- Healthcare regulations
- Resident documentation
- Provided Quality Communication
- Creative with word and excel
- Scheduling appointments and transportation for follow up appointments
- Worked on skilled units dealing with transition after surgeries
- Entering medications for admissions
- Strong leadership
- Compassionate caregiving
- Dementia care
- Clinical documentation
- Privacy and confidentiality
- Social interaction
- Knowledge of medical coding
- Client relationship management
- Patient transportation
- Healthcare reporting
- Behavior documentation
- Resident advocacy
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Reliability
- Loyalty to my organization
- Organizational skills
- Critical thinking
- Effective communication
- Active listening
- Training and mentoring
- Relationship building
- Staff training and development
Timeline
Resident Care Coordinator
Asbury Heights Oakdale
01.2025 - 06.2025
Staff Scheduler
Asbury Heights Oakdale
01.2025 - 06.2025
Healthcare Unit Secretary
UPMC Asbury Heights
06.2015 - 06.2025
Certified Nursing Assistant/Medical Unit Secretary
HCR ManorCare
06.2000 - 06.2015
Healthcare Business
John A. Brashear
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