Corinne Johnston
Somerset
Overview
4
4
years of professional experience
Work History
Customer Service Representative
1st Summit Bank
09.2023 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Provided product information and guidance to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Roof Garden MArket
05.2021 - 07.2023
- Processed customer transactions efficiently and accurately.
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and electronic payments securely.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Balanced cash register at the end of shifts accurately.
Education
Psychology
University of Pittsburgh
Pittsburgh, PA05-2028
High School Diploma -
Somerset Area School District
Somerset, PA05-2023
Skills
- Customer service
- Problem resolution
- Payment processing
- Microsoft outlook
- Microsoft PowerPoint
- Microsoft Word
Timeline
Customer Service Representative
1st Summit Bank
09.2023 - Current
Cashier
Roof Garden MArket
05.2021 - 07.2023
Psychology
University of Pittsburgh
High School Diploma -
Somerset Area School District