Overview
Work History
Education
Skills
Timeline
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Corinne Johnston

Somerset

Overview

4
4
years of professional experience

Work History

Customer Service Representative

1st Summit Bank
09.2023 - Current
  • Assisted customers with account inquiries and transaction processing.
  • Resolved customer complaints efficiently, ensuring high satisfaction levels.
  • Provided product information and guidance to enhance customer experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cashier

Roof Garden MArket
05.2021 - 07.2023
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with inquiries and product selections.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash, credit, and electronic payments securely.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Balanced cash register at the end of shifts accurately.

Education

Psychology

University of Pittsburgh
Pittsburgh, PA
05-2028

High School Diploma -

Somerset Area School District
Somerset, PA
05-2023

Skills

  • Customer service
  • Problem resolution
  • Payment processing
  • Microsoft outlook
  • Microsoft PowerPoint
  • Microsoft Word

Timeline

Customer Service Representative

1st Summit Bank
09.2023 - Current

Cashier

Roof Garden MArket
05.2021 - 07.2023

Psychology

University of Pittsburgh

High School Diploma -

Somerset Area School District

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Corinne Johnston