Summary

Overview

Work History

Education

Skills

Timeline

CORINNE SIMS

Philadelphia

Summary

Motivated and adaptable, with success working in fast-paced clinical and customer service environments. Excellent verbal, written, and organizational skills. Experience includes customer service, patient and clinical staff support. Strengths in building relationships, communication, meeting tight deadlines, and handling multiple projects. Strong desire for expansion of current skill set and the ability to use my passion for customer service to support the efficiency and overall success of a company where I can be challenged to grow professionally.

Overview

years of professional experience

Work History

CHC Service Coordinator

AmeriHealth Caritas

01.2023 - Current

Oversee and implement the participant-centered planning and service delivery process (PCPS).
Collect participant preferences, strengths, and goals to inform PCPS.
Inform participants of covered services through LTSS.
Perform participant assessments to identify and evaluate needs.
Coordinate and monitor care and support services for participants.
Assist participants in accessing LTSS services and maintaining eligibility.
Inform and assist participants with the complaint, grievance, and fair hearing process.
Reevaluate participant level of care as needed.

Unit Clerk

Abington Hospital

01.2022 - 01.2023

Transcribed physician orders for medication, diets, treatments, etc.
Answered/directed calls to appropriate staff/departments
Performed tasks as directed to support clinical staff.

Patient Access Coordinator

Rothman Orthopaedics

01.2019 - 01.2022

Answered calls and took messages for doctors/clinical staff.
Scheduled patient appointments.
Print/fax clinical information as needed.

Customer Service Representative/Driver

CPC Management

01.2016 - 01.2019

Answered patient calls and provided direction as needed.
Kept patient information and records updated.
Communicated with drivers to ensure patients pick up/drop off times were completed as scheduled.
Transported special needs children to/from school.
Transported patients to/from appointments.

Unit Secretary

Chestnut Hill Hospital

01.2005 - 01.2015

Answered/directed calls to appropriate staff/departments.
Scheduled/confirmed patient appointments, surgeries, consultations.
Performed routine patient medical record maintenance.
Supported patients with daily activities.