Corrine Moyer

• Performed complete investigations of bank fraud claims: credit/ debit card, Zelle, online banking, ACH/ check, identity theft.
• Evidence and research gathered via internet sources, security applications, surveillance, call monitoring, Biometrics, account activity and history, transaction data analysis.
• Managed caseloads efficiently, up to 170 per day to meet strict deadlines for regulatory compliance.
• Resolved disputes by sending appropriate correspondence, issuing credit when appropriate, or reversing credit previously issued.
• Created alerts and built cases for internal high level reviews based on criteria established to recognize and report potential financial crimes and abuse (SAR, CTR, FACTS, etc).

• Communicated effectively with up to 12 customers per hour regarding suspected fraudulent activities and/or suspicious behavior and filed claims according to procedures.
• Implemented customer verification processes, significantly reducing risk of fraudulent claim creation.
• Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting financial industry and engaged with teams to develop prevention systems.
• Provided follow-up support to clients, merchants and affected parties.

• Analyzed client data from various sources including public databases and internal systems.
• Reviewed customer documents to ensure they meet current and relative Anti-Money Laundering and Know Your Customer requirements.
• Performed average of 40 due diligence investigations per day to verify customers' identity, background, and source of funds, and prepared detailed files for new clients onboarding.
• Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations.
• Maintained up-to-date knowledge of relevant laws, regulations, guidance, industry best practices and tracked changes in global financial regulations that may impact existing AML and KYC processes.

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• Trained new analysts on fraud detection tools, techniques, and best practices, fostering knowledgeable teammates. Identified areas where additional training is needed for staff members on detecting fraud.
• Assisted with development and implementation of new policies and procedures related to fraud detection and prevention. Provided recommendations on how to improve existing fraud detection processes and procedures, helped to create strategies to prevent losses.
• Conducted investigations to identify fraudulent activity and suspicious transactions, including transactional data and suspicious activity reports.
• Engaged with clients- financial institutions and customers, to confirm validity of activity and to reassure resolution.

• Answered incoming calls from customers and provided assistance with blocked accounts and/or suspicious activity, often resulting in filing of fraud claims and billing disputes on credit cards, debit cards, and checking accounts, and provided answers to inquiries. Assisted customers with dispute resolution, providing explanations of due process, account information, and answers to inquiries, and performed follow-up calls as necessary.
• Processed new claims according to established procedures, including data entry, verifying correct transactions are marked and pertinent information included and ensuring compliance with applicable regulations.
• Maintained up-to-date knowledge of industry trends, regulatory changes, and best practices in order to provide informed advice when necessary. Provided feedback on trends identified in dispute resolution processes.
• Contacted merchants, vendors, law enforcement and other relative entities to obtain information to resolve disputes and inquiries.

• Managed bar area, cocktail design and menu and handled inventory. Developed loyal clientele by providing excellent customer experiences.
• Adhered to state laws regarding alcoholic beverage services and customer regulations. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Handled various types of payment methods such as cash and credit cards to resolve daily receipts.

• Participated in drills simulating responses to real-world scenarios involving toxic substances. Trained personnel unit of over 200 in safe operation of chemical weapons systems.
• Maintained records of all chemicals, equipment and hazard gear used, stored, and transported on base. Completed regular inspections.
• Assisted in development of emergency response plans for various scenarios involving chemical, biological, radiological or nuclear threats.