Coumba Cisse
Collegeville
Summary
Compassionate and detail-oriented healthcare professional with hands-on experience in urgent care and pharmacy settings and a Bachelor of Science in Psychology. Proficient in patient intake, vital signs, EKGs, and phlebotomy, with a strong reputation for providing patient-centered, culturally competent care in high-volume clinical environments while efficiently supporting clinical and administrative operations.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Medical Assistant
Patient First Urgent Care
Collegeville
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with patient exams, including taking vital signs, conducting COVID and strep tests, and performing EKGs.
- Supported physicians and PAs by preparing patients for visits and documenting medical histories.
- Demonstrated strong interpersonal skills and compassion in patient interactions.
Patient Service Representative
Patient First Urgent Care
Collegeville
12.2023 - 08.2025
- Registered patients upon arrival, providing emotional support and ensuring a welcoming environment.
- Managed health insurance processes and provided assistance with coverage-related inquiries.
- Ensured patient mobility and comfort by providing wheelchairs and other necessary accommodations.
- Worked closely with medical staff to ensure accurate and efficient patient care.
Pharmacy Technician
Rite Aid Pharmacy
09.2021 - 12.2024
- Filled prescriptions and answered questions about medications through knowledge and research.
- Assisted the pharmacist with inventory management, enhancing understanding of medications and their uses.
- Contacted patients to inquire about prescription refills and ensured timely medication management.
- Provided support to patients with medication-related inquiries and clarified instructions for proper use.
Language Instructor
CEC
06.2018 - 08.2021
- Taught English to students aged 12-16, developing and delivering engaging lessons throughout the summer in France.
- Created a positive, non-judgmental learning environment that encouraged students to participate confidently.
- Fostered a supportive atmosphere where even other counselors joined sessions to learn alongside students.
- Enhanced teaching and leadership skills through hands-on experience and interaction with diverse groups of students.
Education
Bachelor of Science - Psychology
West Chester University
West Chester12.2024
Skills
- Patient Care And Communication
- Customer Service
- Medical terminology knowledge
- Cultural Competence
- Clinical Skills
- Medication Management
- Technical Proficiency
Certification
CPR/AED Certification
Languages
- English
- French
- Wolof
Timeline
Medical Assistant
Patient First Urgent Care
06.2024 - Current
Patient Service Representative
Patient First Urgent Care
12.2023 - 08.2025
Pharmacy Technician
Rite Aid Pharmacy
09.2021 - 12.2024
Language Instructor
CEC
06.2018 - 08.2021
Bachelor of Science - Psychology
West Chester University