COURTNEY CORYEA
GNC COMMUNITY FCU
New Castle
1
Certification
16
years of professional experience
Assisted in maintaining client relationships within financial services.,Supported sales initiatives through proactive customer service and engagement.,Helped build lasting customer connections and deliver quality service.
Work History
SOLUTIONS ASSOCIATE
2 Years 2 Months- Work 10 day-notice letters, calling members and sending out notices VIA mail.
- Design and implement onboarding plans.
- Manage relationships between staff members, and help resolve conflicts.
- Review employment and working conditions to ensure legal compliance.
- Answer phones to assist members and staff.
- Assist in performance management processes
- Review Delinquent Share Accounts- Review for any accounts over Overdrafty Limit and any accounts over 30 days delinquent.
- Follow Contact schedule 7/7/7 Rule and FCRA.
- Review Delinquent Loan List
- Post Visa payments that were missed/check Visa payments
- Open any Cudl's
- Answer Visa questions from staff/order new cards/unblock cards for members/update contact information
- Assist in helping loan department when no loan officer at Neshannock Branch
- Assist staff with ODP questions regarding collection accounts
- Calling any delinquent Visa accounts/mailing letters when necessary.
- Contact legal if need for delinquent accounts
- Notarizing if needed
- Develope custom solutions to support credit union members hiring times of financial hardship
- Contact members in regards to returned checks
- Minimize losses to GNC Community FCU and its members.
- Assist loan department in reviewing any total loss vehicle GAP claims-help complete GAP claim in a timely manner.
- Update members notes so staff knows when to contact solutions associate.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Learned and applied new skills and procedures readily, adapting to changing work environments.
- Contributed to positive brand image by upholding company policies and procedures.
- Resolve employee issues and improve performance management
- Maintained professional, positive attitude, contributing to productive work environment.
- Make fast decisions, especially when conducting interviews or recruiting
- Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations.
UNIVERSAL BANKER
2 Years 5 Months- Performed daily balancing of assigned teller drawer, ensuring accuracy of all transactions processed throughout the day.
- Consistently met established goals for sales referrals of additional bank products or services.
- Demonstrated strong interpersonal skills while working collaboratively with fellow team members to ensure timely completion of tasks.
- Developed an understanding of compliance policies related to banking regulations such as Anti-Money Laundering laws.
- Provided excellent customer service to clients by responding promptly and accurately to inquiries, complaints, and requests in a professional manner.
- Conducted account reviews for customers to ensure their financial needs were met through appropriate products or services offered by the bank.
- Researched discrepancies within customer accounts using internal systems and data sources.
- Generated reports on various aspects of branch performance such as customer satisfaction scores or sales goals achieved.
- Answered incoming calls from customers regarding account balances, fees, overdraft protection, loans and other related issues in a courteous manner.
- Verified identity documents such as driver's licenses or passports when opening new accounts according to federal regulations.
- Assisted customers in opening new accounts and provided detailed information on available banking services.
- Identified opportunities for cross-selling additional products through interactions with clients during daily operations.
- Processed cash deposits, withdrawals, transfers, loan payments and check cashing efficiently and accurately.
OFFICE ASSISTANT
1 Year- Title Work
- Cashier/Accounts receivable
- Accounting
- Administering Payroll
- Inventory Control
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Compiled monthly reports detailing project activity status and submitted them to management.
- Sorted mail on daily basis and distributed to respective departments in timely fashion.
- Created spreadsheets using advanced formulas in Excel to track progress on projects.
- Processed incoming payments through checks or credit card transactions accurately according to company policies and procedures.
- Coordinated courier services for outgoing packages.
- Maintained accurate records of office supplies and placed orders as needed.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Sorted and indexed information, setting up and maintaining specialized filing systems.
- Employee handbook creation/upkeep.
- Participated in team meetings, providing input and suggestions on organizational practices.
- Composed letters and other correspondence, fostering external communications on behalf of leadership.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Prepared invoices for payment processing and tracked accounts receivable and payable activities.
- Worked closely with Human Resources department during new hire onboarding process.
- Advised human resources staff on best practices for recruiting diverse candidates.
- Led initiatives to streamline payroll processes, resulting in improved accuracy and reduced errors.
- Mentored junior team members on best practices in payroll processing and compliance standards.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
TITLE CLERK
1 Year- Entered title and vehicle information into database
- Arranged payoff checks for trade-ins and new vehicles through CDK
- Used Xerox machines, reader and printer machines to make, file and distribute copies of recorded documents
- Prepared tax and title documents to submit all legal transfer work to DMV
- Contacted PA Motor Vehicle Department to determine status of pending titles
- Stayed up-to-date on PA laws and licensing requirements to complete accurate and efficient reviews
- Completed out of state title work
- Maintained excellent attendance record, consistently arriving to work on time
- Cleared out schedules on CDK.
BRANCH SPECIALIST III
8 Months- Prepared tax and title documents to submit all legal transfer work to DMV
- Entered title and vehicle information into database
- Administered oath to document signers to obtain affirmation of truth
- Looked for signs of fraud or coercion and refused notarization
- Collected payment from customers, provided documentation and changed accounts to reflect current statuses
- Organized and prepared tax and title documents to transfer ownership of property
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
STORE MANAGER
5 Years 2 Months- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Oversaw, trained and encouraged 25 Sales Associates, promoting culture of efficiency and performance
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Hired, trained and evaluated personnel in sales and marketing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
CUSTOMER SERVICE ASSOCIATE
2 Years 11 Months- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Maintained current knowledge of store promotions and highlighted sales to customers
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Used POS system to enter orders, process payments, and issue receipts
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
HIGH SCHOOL DIPLOMA
Skills
Title Processing
Consumer Banking
Customer Outreach
Financial Solution Recommendation
Accounts Payable and Accounts Receivable
Reading Comprehension
Cross-Selling Expertise
Team Collaboration
Due Diligence
Customer Transactions
Inbound Customer Calls
Opening Accounts
High Net Worth Individuals Marketing
Client Rapport-Building
Financial Processes Understanding
Business Development
Analyzing Data
Account Updating
Payroll processing
Meeting deadlines
Tax compliance
Exceptionally organized
Certification
Notary
Timeline
SOLUTIONS ASSOCIATE
GNC COMMUNITY FCU
06.2024 - CurrentRead More
UNIVERSAL BANKER
GNC COMMUNITY FCU
01.2022 - 06.2024Read More
OFFICE ASSISTANT
DIEHL FORD
09.2020 - 09.2021Read More
TITLE CLERK
TAYLOR CHEVROLET TOYOTA OF HERMITAGE
09.2019 - 09.2020Read More
BRANCH SPECIALIST III
AAA
01.2019 - 09.2019Read More
STORE MANAGER
SKECHERS
05.2013 - 07.2018Read More
CUSTOMER SERVICE ASSOCIATE
AEROPOSTALE
06.2010 - 05.2013Read More
BOARDMAN HIGH SCHOOL
HIGH SCHOOL DIPLOMA
Read More