Courtney Crissmsan
Vandergrift
Summary
Dynamic and dedicated professional with experience as a Dental Receptionist at Nova Dental Associates, excelling in customer service and appointment scheduling. Proven ability to communicate effectively with patients and insurance companies, ensuring smooth operations and building trust. CPR certified with strong multitasking skills, committed to enhancing patient experiences.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Nova Dental Associates
12.2016 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Personal Care Assistant
Amber Woods
08.2014 - 12.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
No Degree - Medical Assistant
Bradford School
Pittsburgh06-2012
High School Diploma -
Boyce Campus Middle College
Monroeville, PA05-2010
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- CPR certified
- Medication administration
- Records maintenance
- Vitals, pulse ox, blood pressure
Timeline
Dental Receptionist
Nova Dental Associates
12.2016 - Current
Personal Care Assistant
Amber Woods
08.2014 - 12.2016
No Degree - Medical Assistant
Bradford School
High School Diploma -
Boyce Campus Middle College
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