Courtney Detone
Vanderbilt
Summary
Dynamic sales professional with a proven track record at Tractor Supply Company, enhancing customer loyalty and expanding client bases through exceptional service and relationship building. Skilled in coaching and mentoring, with a knack for problem-solving and team leadership. Expert in customer service and negotiation, significantly boosting sales and team performance.
Overview
18
18
years of professional experience
Work History
Salesperson
Tractor Supply Company
05.2021 - Current
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Cashier Teamlead
GetGo Gas Station
01.2008 - 02.2009
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Salesperson
MCCSC
01.2007 - 01.2008
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Trained new employees on customer service, money handling and organizing strategies.
- Certified in costumer service
Education
High School Diploma -
Uniontown Area High School
Uniontown, PA07-2005
Skills
- Customer service
- Team leadership
- Problem-solving
- Relationship building
- Positive attitude
- Cross-selling products and services
- Coaching and mentoring
- Motivational skills
- Empathy and patience
- Multitasking and organization
Timeline
Salesperson
Tractor Supply Company
05.2021 - Current
Cashier Teamlead
GetGo Gas Station
01.2008 - 02.2009
Salesperson
MCCSC
01.2007 - 01.2008
High School Diploma -
Uniontown Area High School
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