Courtney Detone
Vanderbilt
Summary
Dynamic sales professional with a proven track record at Tractor Supply Company, enhancing customer loyalty and expanding client bases through exceptional service and relationship building. Skilled in coaching and mentoring, with a knack for problem-solving and team leadership. Expert in customer service and negotiation, significantly boosting sales and team performance.
Overview
18
18
years of professional experience
Work History
Salesperson
Tractor Supply Company
Mt. Pleasant
05.2021 - Current
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Cashier Teamlead
GetGo Gas Station
Washington, PA
01.2008 - 02.2009
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Salesperson
MCCSC
Jacksonville, NC
01.2007 - 01.2008
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Trained new employees on customer service, money handling and organizing strategies.
- Certified in costumer service
Education
High School Diploma -
Uniontown Area High School
Uniontown, PA07-2005
Skills
- Customer service
- Team leadership
- Problem-solving
- Relationship building
- Positive attitude
- Cross-selling products and services
- Coaching and mentoring
- Motivational skills
- Empathy and patience
- Multitasking and organization
Timeline
Salesperson
Tractor Supply Company
05.2021 - Current
Cashier Teamlead
GetGo Gas Station
01.2008 - 02.2009
Salesperson
MCCSC
01.2007 - 01.2008
High School Diploma -
Uniontown Area High School