Courtney Fisher
Hummelstown
Summary
Highly organized, efficient and communicative IT consultant with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
14
14
years of professional experience
Work History
User Management Customer Liaison
NAVWAR
01.2022 - Current
- Provide sustainment support for Navy ERP/SAP, NIS, & SNAP systems as the primary help desk ticket technician. Taking customer and User management community member feedback to focus on process reengineering to optimize operational efficiency and security.
- Collaborate with stakeholders across multiple sites, module and competencies to map business processes, implementing process flows, business rules, and documentation.
- Deliver training sessions, and demonstrations to various stakeholders, improving understanding of system functionalities and fostering smooth adoption of new and current processes.
- Draft and maintain Standard Operating Procedures (SOPs), Quick Reference Guides(QRGs), and policies to ensure consistency and best practices in system use and maintenance.
User Management Customer Liaison/Training
NAVSUP
01.2018 - 01.2022
- Supported a diverse customer base, including 8 geographically distributed Fleet Logistic Centers (FLCs), Navy ERP development teams, and Enterprise Business Office (EBO) members, ensuring efficient communication and collaboration across Navy operations.
- Managed role assignments and troubleshooting for the Navy ERP solution, including assigning roles to user accounts, generating reports to identify training gaps, and addressing issues related to terminated users.
- Acted as the primary approver for Access Enforcer requests during Stage 2 security, ensuring end-user compliance with security policies, audit standards, and Navy regulations.
- Led site stand-up activities as the primary UM lead, overseeing role creation, Navy ERP access requests, UIC alignment, SAAR-N creation, and contractor/external user check-in.
Security Manager
193rd Special Operations Wing
01.2014 - 01.2018
- Developed and delivered security awareness and education programs to meet training requirements for all assigned personnel, ensuring continuous compliance with security regulations.
- Designed and managed supplemental security training courses, meetings, and materials to maximize program effectiveness and employee understanding of security protocols.
- Presented security-related information to relevant personnel, ensuring clarity and understanding of security procedures and best practices across the organization.
- Provided strategic guidance to leadership on personnel security matters and incidents, offering recommendations to mitigate security risks and address compliance issues.
Intelligence Analyst
193rd Special Operations Wing
01.2012 - Current
- Acted as the unit authority on intelligence internal training, ensuring all personnel were well-trained and informed on intelligence procedures and operations.
- Coordinated and developed policies, instructions, and manuals to direct and streamline intelligence activities, integrating them into unit training mission scenarios.
- Evaluated raw and processed data, producing comprehensive reports that were presented in briefings to guide decision-making at all levels within the organization.
- Developed in-depth reports and detailed assessments focusing on offensive and defensive weapon systems, utilizing data correlation and fusion for accurate intelligence analysis.
- Presented and disseminated intelligence findings at briefings, ensuring key stakeholders were informed with critical, actionable insights to support mission success.
Education
Bachelors - Business Administration
Elizabethtown College
Skills
- A strong communicator: verbal, written, visual (presentations)
- An organized problem-solver: able to manage multiple tasks and details
- A collaborative team player: works well across functional areas and levels
- A self-starter: motivated and aligned with company’s mission
Timeline
User Management Customer Liaison
NAVWAR
01.2022 - Current
User Management Customer Liaison/Training
NAVSUP
01.2018 - 01.2022
Security Manager
193rd Special Operations Wing
01.2014 - 01.2018
Intelligence Analyst
193rd Special Operations Wing
01.2012 - Current
Bachelors - Business Administration
Elizabethtown College
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