Courtney Hewitt
York
Summary
A seasoned leader in health information management, I spearheaded strategic initiatives at Signature Performance, enhancing market positioning and operational efficiency. My expertise in process improvement and collaborative leadership fostered high-performing teams and significant cost reductions. Skilled in navigating complex regulatory environments, I consistently delivered projects that met both deadlines and budgets, driving profitability and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Director of Health Information Management
Signature Performance
01.2022 - Current
- Developed and executed comprehensive strategic initiatives by aligning team goals with organizational vision.
- Oversaw cost-reduction initiatives for improved profitability while maintaining service quality.
- Monitored financial health of projects, leading to adjustments that support overall financial stability.
- Navigated complex change management scenarios with a focus on minimizing disruption and maximizing engagement.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Streamlined operations for increased efficiency with process improvements and automation.
- Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Implemented strategic initiatives for enhanced market positioning.
- Implemented performance metrics for consistent evaluation and improvement.
Health Information Management and Coding Director
Signature Performance
11.2019 - 01.2022
- Implemented strategic initiatives for enhanced market positioning.
- Implemented performance metrics for consistent evaluation and improvement.
- Cultivated high-performing teams by implementing leadership development programs.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Coding Manager
Signature Performance
10.2015 - 11.2019
- Ensured compliance with relevant regulations by staying current on updates related to ICD-10-CM/PCS guidelines, CPT codes, HCPCS Level II codes, modifiers usage rules.
- Resolved complex billing issues by conducting root cause analysis and working closely with stakeholders involved.
- Improved coding efficiency by implementing new software tools and providing training for team members.
- Performed coding quality reviews and tracked, trended and managed coding quality performance.
- Organized regular team meetings to foster collaboration, share updates on project status, and address any challenges or concerns as they arose.
- Created a centralized repository for coding resources, including industry updates, best practices, and educational materials to support the ongoing development of staff expertise.
- Coordinated with IT support teams to troubleshoot system issues, minimizing downtime and disruption to daily operations.
- Facilitated communication between coders, billers, clinicians, and administrative staff for seamless information exchange across departments.
- Conducted thorough audits of coding practices, identifying opportunities for optimization and streamlining processes.
- Reduced coding errors significantly by implementing a rigorous quality assurance process to catch discrepancies before final submission.
Inpatient Medical Coder
Signature Performance
10.2014 - 11.2015
- Utilized medical coding software to accurately enter patient data.
- Applied ICD-10 codes to medical procedures and diagnoses using specialized software.
- Applied understanding of healthcare reimbursement systems to optimize coding practices.
- Collaborated with healthcare providers to clarify diagnosis and treatment codes.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
Inpatient Medical Coder
Select Medical Corporation
10.2012 - 10.2014
- Utilized medical coding software to accurately enter patient data.
- Analyzed patient records for accurate coding of diagnoses and procedures.
- Applied understanding of healthcare reimbursement systems to optimize coding practices.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
Education
Bachelor of Science - Health Information Management
Western Governors University
08-2019
Associate of Applied Science - Health Information Technology
Lehigh Carbon Community College
Schnecksville, PA08-2013
Associate of Arts - Healthcare Management
Harrisburg Area Community College
Harrisburg, PA12-2011
Skills
- Collaborative leadership
- Culture transformation
- Team management
- Policy development
- Key performance indicators
- Stakeholder relations
- Practice operations management
- Strategic planning
- Process improvement
- Project management
- Budget management
Certification
- AHIMA Registered Health Information Administrator (RHIA)-0041187-September 2019
- AHIMA Certified Coding Specialist (CCS)-C028898-March 2014
- AHIMA Certified Data Improvement Practitioner (CDIP)-November 2017
- EPIC Hospital Coding Operations-September 2024
- EPIC Professional Billing Operations-December 2024
- CompTIA Project Plus Certification-COMP001021458045-July 2019
- Emergency Medical Technician-PA EMT 118920-December 1998
Timeline
Senior Director of Health Information Management
Signature Performance
01.2022 - Current
Health Information Management and Coding Director
Signature Performance
11.2019 - 01.2022
Coding Manager
Signature Performance
10.2015 - 11.2019
Inpatient Medical Coder
Signature Performance
10.2014 - 11.2015
Inpatient Medical Coder
Select Medical Corporation
10.2012 - 10.2014
Bachelor of Science - Health Information Management
Western Governors University
Associate of Applied Science - Health Information Technology
Lehigh Carbon Community College
Associate of Arts - Healthcare Management
Harrisburg Area Community College
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