Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Hofrichter

Houston

Summary

Dynamic and results-driven hospitality professional with extensive experience at Molly's Hospitality. Proven ability in customer service and relationship management, enhancing guest satisfaction through personalized service. Skilled in payment processing and conflict resolution, consistently achieving high customer loyalty and operational efficiency in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

15
15
years of professional experience

Work History

Server

Molly's Hospitality
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Bartender/Banquet Server

Bisteccca Steakhouse and Wine Bar
03.2021 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Managing Bartender

Alla Famiglia
06.2018 - 08.2022
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
  • Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.

Banquet Coordinator/Bartender/Banquet Bartender

Hilton Garden Inn Hotel
01.2018 - 09.2020
  • Directed and managed banquet functions for [Number]-person event.
  • Assisted in staff training programs designed to develop skills necessary for delivering world-class banquet services.
  • Enhanced client satisfaction with personalized menu planning and seamless dietary accommodation.
  • Partnered with marketing teams on promotional materials that accurately showcased the venue''s offerings while highlighting unique selling points.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender

McCormick & Schmick's Seafood & Steaks
02.2017 - 03.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Server/Bartender

Red Lobster
09.2010 - 03.2018
  • Cultivated strong relationships with regular customers to enhance loyalty.
  • Executed opening and closing duties, ensuring dining area readiness for service transitions.
  • Maintained cleanliness and order in dining area to improve guest experience.
  • Delivered attentive service during peak periods while prioritizing detail and rapport.

Education

GED -

Canon McMillan
Canonsburg
06-2010

Skills

  • Customer service and support
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship management
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone skills
  • Quality control

Timeline

Server

Molly's Hospitality
10.2023 - Current

Bartender/Banquet Server

Bisteccca Steakhouse and Wine Bar
03.2021 - 10.2023

Managing Bartender

Alla Famiglia
06.2018 - 08.2022

Banquet Coordinator/Bartender/Banquet Bartender

Hilton Garden Inn Hotel
01.2018 - 09.2020

Bartender

McCormick & Schmick's Seafood & Steaks
02.2017 - 03.2019

Server/Bartender

Red Lobster
09.2010 - 03.2018

GED -

Canon McMillan

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Courtney Hofrichter