Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

COURTNEY KEAGY

Pittsburgh,PA

Summary

Motivated and results-driven Engagement Coordinator with a proven track record in talent acquisition, onboarding, and employee engagement. Excited to leverage my exceptional communication, organizational, and relationship-building skills to further cultivate my professional HR career with your company.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Part Time HR Assistant

The Oaklander Autograph Collection Hotel
01.2024 - Current
  • Documents human resources records and maintained confidentiality of sensitive personal information.
  • Reviews and screens applicant resumes to identify qualified candidates.
  • Oversees and manages hiring process and assisted human resources.
  • Conducts new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Completes I-9 verifications, background checks, and obtains new hire access.
  • Organized new employee orientation schedules for new hires

EMPLOYEE ENGAGEMENT COORDINATOR

SELECT MEDICAL
08.2021 - 12.2023
  • Sourced contracted employees with agencies, developing streamlined process and establishing strong relationships with agency partners
  • Collaborated with HR and leadership to monitor and review retention/employee turnover, contributing to initiatives aimed at reducing turnover
  • Successfully developed, implemented, and executed cost-efficient quarterly, monthly, and weekly events with quarterly planning approach
  • Coordinated engaging New Hire Mixers and Welcome Meetings for 30- and 90-day employees, facilitating networking opportunities for new employees to meet with leadership, and gather feedback during their onboarding period
  • Successfully communicated with new hires pre-employment, ensuring a warm and informative welcome, and meticulously coordinated start dates with managers and HR, resulting in efficient and seamless onboarding process.

DATA MAINTENANCE REPRESENTATIVE

SELECT MEDICAL
09.2018 - 08.2021
  • Received and interpreted correction forms to correct errors and denials
  • Worked internally between Patient Account Representatives and Patient Service Specialists to resolve claim errors
  • Recoded information based on correct billing criteria
  • Analyzed reports for patterns and discrepancies
  • Collaborated with external vendors to coordinate outside facility treatments for patients
  • Received priority projects based on department wide updates to renew all data across the systems
  • Worked high priority accounts based on timely filing and specialty payers.

DATA MAINTENANCE TEAM LEAD

SELECT MEDICAL
08.2019 - 02.2020
  • Managed team of 5-7, to coordinate tasks based on workload
  • Performed quarterly quality control auditing
  • Executed daily, weekly, and monthly checks to verify tasks were completed on time
  • Scheduled and ran team meetings, individual check-ins with team members, attended weekly update meetings with supervisor and manager.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

COORDINATION OF BENEFITS

HIGHMARK
09.2017 - 09.2018
  • Trained internal and external clients in all job functions
  • Verified and coordinated claims per members benefits, using NAIC guidelines
  • Accurately researched and updated member's benefits files
  • Receives incoming calls from members, and works to resolve questions, concerns, and complaints
  • Communicate between members, insurance providers, and third-party administrators to ensure timely updates and completion of inquiries.

PATIENT ACCOUNT REPRESENTATIVE

HIGHMARK
04.2014 - 07.2017
  • Reviewed accounts to confirm that claims are reaching the correct payor
  • Made outgoing calls to patients, insurance companies and attorneys regarding claim status
  • Identified and resolved issues impacting the timely collection of open patient accounts
  • Requested write off and refund account adjustments when identified as necessary
  • Verified and corrected credentialing issues for rejected claims.

SWITCHBOARD/SCHEDULING

HIGHMARK
06.2012 - 04.2014
  • Maintained employee records between three states: PA, WV, DE
  • Coordinated executive level conferences and meetings company wide
  • Answered and connected between 200-300 calls internally and externally
  • Updated and improved directory website used company wide.

Education

High School Diploma -

Boiling Springs High School

Skills

  • Confidently speaks in public
  • Attentive listening
  • Writes clearly and concisely
  • Expresses ideas and thought-out solutions
  • Experience delegating responsibility
  • Organize and execute teachings and trainings
  • Ability to take charge and implement decisions
  • Enforces policies
  • Motivational
  • Accepts responsibility
  • Supportive and sensitive
  • Adaptive to new settings
  • Works well with others
  • Understanding of being a team player
  • Outside the box thinker
  • Visionary
  • Innovative
  • Unique approaches to everyday tasks

Certification

  • aPHR - HR Certification Institute - Expected completion October 2024

Timeline

Part Time HR Assistant

The Oaklander Autograph Collection Hotel
01.2024 - Current

EMPLOYEE ENGAGEMENT COORDINATOR

SELECT MEDICAL
08.2021 - 12.2023

DATA MAINTENANCE TEAM LEAD

SELECT MEDICAL
08.2019 - 02.2020

DATA MAINTENANCE REPRESENTATIVE

SELECT MEDICAL
09.2018 - 08.2021

COORDINATION OF BENEFITS

HIGHMARK
09.2017 - 09.2018

PATIENT ACCOUNT REPRESENTATIVE

HIGHMARK
04.2014 - 07.2017

SWITCHBOARD/SCHEDULING

HIGHMARK
06.2012 - 04.2014

High School Diploma -

Boiling Springs High School

Similar Profiles

CREATE PROFILE
COURTNEY KEAGY