Courtney Lang

Store Associate

Big Lots

10.2011 - 02.2025

Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Maintained tidy and organized store to comply with cleanliness standards.
Handled cash register operations accurately, balancing drawers at the end of each shift.
Answered questions about store policies and addressed customer concerns.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Processed returns and exchanges efficiently, adhering to company policies and procedures.
Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
Maintained clean and inviting store environment, encouraging longer visits from customers.
Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Promoted store loyalty program to customers, significantly increasing membership enrollment.
Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Provided exceptional services and pleasant shopping experiences to retail customers.

Summary

Overview

Work History

Store Associate

Education

Associate of Arts - Graphic Design

Skills

Timeline

Store Associate

Associate of Arts - Graphic Design

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