Courtney Panepinto
Philadelphia
Summary
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Business development leader with track record of driving growth and fostering strong client relationships. Adept at identifying market opportunities and creating strategic initiatives that deliver results. Skilled in negotiation, project management, and market analysis. Known for effective team collaboration and adaptability to evolving business needs.
Overview
2027
2027
years of professional experience
Work History
Director of Hospital Engagement & Payer Relations
Aveanna Healthcare
Mount Laurel, NJ
04.2024 - Current
- Manages relationships with more than 10 hospitals, healthcare facilities, and referral sources, generating an average of 4–5 new business opportunities per week.
- Oversees strategic partnerships with five Managed Care Organizations across New Jersey, supporting new business development, existing patient services, and enhanced reimbursement rate negotiations.
- Identifies and pursues new market opportunities, strengthening the organization's presence throughout New Jersey and expanding referral partnerships.
Account Manager
Impilo
Philadelphia, PA
01.2023 - 01.2024
- Responsible for 30+ remote patient monitoring customers and project outcomes.
- Manages over 15+ engineering and operations projects to ensure positive customer outcomes.
- Streamlines customer requests for further development of the platform and offering.
Senior Payer Relations Manager
Aveanna Healthcare
Bala Cynwyd, PA
2021 - 01.2023
- Responsible for growing and developing relationships with Medicaid managed care organizations, as well as educating and managing payer relations for 23 branches of the organization.
- Creates new business opportunities for the company by developing relationships with referral sources, leading to the growth of over 65 physical health service referrals per month.
- Streamlines communication with referral sources and ensures successful home placement for clients.
- Key Accomplishments:
- Exceeded Value Based Program goals and furthered payer partnerships.
Client Services Manager
Aveanna Healthcare
Bala Cynwyd
01.2018 - 01.2021
- Managed a team of four supervisors in professional development, client retention, and sales disciplines.
- Streamlined communication between referral sources and insurance companies to maximize customer service.
- Oversaw relationships between Operations, Clinical, and Human Resources departments to ensure efficiency in branch operations.
Assistant Director
Warwick Child Care
Malvern, PA
05.2018 - 11.2018
- Led curriculum development initiatives to enhance educational programming for diverse age groups.
- Supervised staff to ensure compliance with state regulations and quality standards.
- Implemented training programs that improved staff retention and professional development opportunities.
Education
Bachelor of Science - Human Development & Community Engagement, Childhood Mental Health
Temple University
Philadelphia, PASkills
- Project Management
- Client Retention
- Leadership
- Employee Mentoring
- Interviewing
- Recruiting
- Referral Management
- Payroll
- Social Media
- Account Management
- Relationship building
- Strategic planning
Timeline
Director of Hospital Engagement & Payer Relations
Aveanna Healthcare
04.2024 - Current
Account Manager
Impilo
01.2023 - 01.2024
Assistant Director
Warwick Child Care
05.2018 - 11.2018
Client Services Manager
Aveanna Healthcare
01.2018 - 01.2021
Senior Payer Relations Manager
Aveanna Healthcare
2021 - 01.2023
Bachelor of Science - Human Development & Community Engagement, Childhood Mental Health
Temple University