Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Additional Information
Timeline
Generic

Courtney Proctor

Herminie

Summary

Dynamic professional with extensive experience in customer service and team collaboration, honed at Spirit Halloween. Started out as a regular cashier at dollar general, worked to a key holder and then to assistant manager. Proven track record in enhancing sales through strategic analysis and visual merchandising. Skilled in problem-solving and efficient money management, consistently driving operational improvements and customer satisfaction. Recognized for reliability, attention to detail, cleanliness, organizational skills and dedication to excellence. Many years of experience with management, paperwork, keeping employees on track, busy and focused.

Overview

11
11
years of professional experience

Work History

Sales Associate

Parmar Oil
12.2024 - 04.2025
  • Assisted customers in product selection, providing knowledgeable recommendations to enhance satisfaction.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Maintained cleanliness and organization of the sales floor, promoting a positive shopping environment.
  • Collaborated with team members to restock inventory, ensuring product availability for customers

Assistant Manager

Spirit Halloween
08.2024 - 11.2024
  • Analyzed sales data to identify trends and recommend strategies for product promotions.
  • Oversaw visual merchandising efforts to create an engaging shopping environment for customers.
  • Conducted regular audits of store compliance with safety standards and company policies.
  • Led initiatives for process improvements that streamlined workflows and enhanced team productivity.
  • Aide customers, point employees in the right direction and keep them busy and on track. Organize and clean up be store.
  • Handle money. Start and end drawers, count safe at beginning and end of shift, get change, take deposits to the bank and get change there.

Home Health Aide

Public Partnerships
06.2023 - 02.2024
  • Assisted client with daily living activities, promoting independence and well-being.
  • Implemented personalized care plans in collaboration with multidisciplinary teams.
  • Provided companionship and emotional support to enhance client comfort and morale.
  • Aide with bathing, cooking, cleaning, laundry, shopping and dr appointments.

Assistant Manager

Dollar General
01.2019 - 09.2023
  • Assisted in managing daily operations to ensure store efficiency and customer satisfaction.
  • Coordinated team schedules to optimize labor resources and improve service levels.
  • Implemented inventory management procedures to enhance stock accuracy and reduce shrinkage.
  • Trained new employees on company policies, customer service standards, and operational protocols.
  • Handle cash, in drawers, safe, bank deposits, and any other cash needs. Would take deposits to the bank, get change at the bank. Start and close out registers.
  • All necessary paper work.
  • Price changes, resets, pull items that were out of date or seasonal, MOS items.
  • Stock shelves, coolers and freezers. Accept deliveries, checking them in, verifying product or number of u-boats/roll trainers, close out deliveries.
  • Check in vendors.

Resident Care Aide

Stonebrook Manor
09.2014 - 11.2019
  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Monitored vital signs, reporting changes to nursing staff promptly.
  • Maintained clean and organized living spaces, promoting hygiene and wellness.
  • Supported residents in social activities, enhancing community engagement and interaction.
  • Give daily medication, daily meals, laundry, cleaning, and activities. Help get them ready for bed and aide with whatever assistant was needed.
  • Do not currently have as they expired but had medication administration certification, also had cpr certification

Cook

Irwin Moose
09.2014 - 06.2015
  • Prepared and cooked a variety of menu items ensuring quality and presentation standards.
  • Maintained cleanliness and organization of kitchen workspace following health and safety regulations.
  • Assisted in inventory management, tracking supplies to minimize waste and optimize ordering processes.
  • Collaborated with team members to streamline meal preparation, enhancing overall kitchen efficiency.
  • Being a bar we would take the order, prepare and cook made to order meals, also serve, bus and dishwash!
  • Prep, cook, set up, cater/serve private parties, tear down, and clean up.

Education

No Degree - Criminal Justice

University of Phoenix
Online

High School Diploma -

Harpeth Highschool
Pegram, TN
05.2008

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Good money handling and management
  • Hard working, honest, reliable and caring

Accomplishments

I have moved up multiple times within a business due to my, leadership skills, dedication, hard work, efficiency and attention to detail. I have a small side business of my own. I create and bring to life many custom items. Anything from shirts, towels, cups, ornaments and much more.

Hobbies

I love to craft, love coming up with anything to do with Halloween all year. I have 2 amazing kids in which I spend spare time at football, cheer, and  softball  currently. This soon will be changing over to winter type sports.

Additional Information

I have cared for elderly family members, neighbors, and also have cared for children.

I do have clearances such as, Criminal/police background check, Child abuse clearance as well as fbi finger prints.

Timeline

Sales Associate

Parmar Oil
12.2024 - 04.2025

Assistant Manager

Spirit Halloween
08.2024 - 11.2024

Home Health Aide

Public Partnerships
06.2023 - 02.2024

Assistant Manager

Dollar General
01.2019 - 09.2023

Resident Care Aide

Stonebrook Manor
09.2014 - 11.2019

Cook

Irwin Moose
09.2014 - 06.2015

No Degree - Criminal Justice

University of Phoenix

High School Diploma -

Harpeth Highschool

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