Courtney Seebach
S. Abington Twp
Summary
Experienced and detail-oriented Operations Specialist with a proven track record of improving workflows and driving operational efficiency. Skilled in configuring and customizing Cvent solutions to align with organizational needs, including event registration, attendee management, and reporting. Proficient in utilizing Cvent's suite of tools to automate processes, enhance attendee engagement, and improve overall event efficiency. Adept at providing user training, troubleshooting technical issues, and offering ongoing support to ensure smooth event operations. Strong communicator and problem-solver with a focus on.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operation Specialist
Solventum (formerly 3M Health Care)
02.2023 - 01.2025
- Developed and standardized operational processes across departments, leveraging tools like Cvent, Smartsheet, and SharePoint to improve workflows, reduce redundancies, and enhance team productivity.
- Spearheaded the implementation and optimization of Cvent technology solutions to deliver seamless event execution and adoption globally.
- Developed and launched a SharePoint site to centralize and streamline internal processes, enhancing team collaboration, and document management.
- Led strategic training sessions for cross-functional teams on event technology rollouts, best practices, and system integrations to ensure seamless alignment and optimal user adoption.
- Created and maintained event templates, optimizing workflows in Cvent for recurring events, and improving efficiency and consistency across multiple events.
- Acted as an advisor for strategic projects, providing expert guidance on event technology solutions, optimizing business processes, and ensuring compliance with event policies.
- Created and analyzed reports to provide actionable insights, aligning with business needs, and supporting data-driven decision-making.
- Collaborated on the implementation of a new travel agency, ensuring alignment on compliance standards, processes, and the overall management of HCP travel.
Event Planning Specialist
Solventum (formerly 3M Health Care)
Somerville
08.2016 - 02.2023
- Managed the coordination and execution of educational training events, including venue sourcing, website creation, attendee management, travel arrangements, reconciliation, and onsite support, ensuring seamless event delivery.
- Served as a Cvent administrator, providing user access, setup of notifications and triggers, meeting request form maintenance, and new platform implementations.
- Mentored new hires and provided training to team members, fostering skill development and operational efficiency.
- Led the implementation of speaker bureau events into Cvent, creating three registration templates, a meeting request form, conducting training sessions, and developing comprehensive training guides.
- Oversaw Cvent template translation projects, collaborating with internal teams, a translation vendor, and an external agency to ensure accurate and timely translations for global event management.
- Developed work instructions and guidelines for event planning and execution, centralizing resources in a shared OneNote notebook for team reference.
Program Manager
Decile.Ten Communications
02.2016 - 08.2016
- Managed budgets, meeting materials, timelines, and a shared repository for project documentation, ensuring efficient organization and timely delivery of project deliverables.
- Contributed to content development and communications for advisory boards and virtual meetings, enhancing engagement and effectiveness.
- Optimized the client database, housing over 1,000 HCP names, by transitioning to a more functional platform for improved searchability and reporting capabilities.
- Mentored two Account Coordinators, providing guidance on various projects to foster skill development and enhance team performance.
Program Manager
CC Ford Healthcare
Bernardsvil
05.2015 - 02.2016
- Coordinated logistics, including registration, flight arrangements, ground transportation, and hotel accommodations, ensuring seamless event execution.
- Collaborated with venue staff on meeting room setup and menu development, ensuring selections met client requirements, and remained within budget.
- Developed meeting materials in partnership with editors and graphic designers, aligning content with the client’s vision and objectives.
- Managed on-site logistical services, ensuring smooth event operations, and delivering a positive attendee experience.
Education
Bachelor of Arts -
Fairleigh Dickinson University
Madison, NJAA - Liberal Arts
Raritan Valley Community College
Branchburg, NJAS - Business Administration
Raritan Valley Community College
Branchburg, NJSkills
- Cvent
- Microsoft Office
- SharePoint
- Smartsheet
- OneNote
- Workflow optimization
- Problem solving
- Process documentation
- Mobile app development
- Process improvement strategies
- Implementation and configuration
- Software troubleshooting
Certification
- Cvent Account Admin
- Cvent Mobile Event App
- Cvent Event Management Advanced
- Cvent Venue Sourcing
Timeline
Operation Specialist
Solventum (formerly 3M Health Care)
02.2023 - 01.2025
Event Planning Specialist
Solventum (formerly 3M Health Care)
08.2016 - 02.2023
Program Manager
Decile.Ten Communications
02.2016 - 08.2016
Program Manager
CC Ford Healthcare
05.2015 - 02.2016
Bachelor of Arts -
Fairleigh Dickinson University
AA - Liberal Arts
Raritan Valley Community College
AS - Business Administration
Raritan Valley Community College
Similar Profiles
Boris ZanzarovBoris Zanzarov
Executive Account Manager at 3M Oral Care /SolventumExecutive Account Manager at 3M Oral Care /Solventum
Tiffany TwetenTiffany Tweten
Customer Service Representative at Solventum Dental Solutions/Formally 3M Oral CareCustomer Service Representative at Solventum Dental Solutions/Formally 3M Oral Care
(Kay) Pakou Xiong(Kay) Pakou Xiong
Insurance Verification Specialist III at Solventum 3M HealthInsurance Verification Specialist III at Solventum 3M Health