Courtney Walker
183 Evergreen Trail ,PA
Summary
Dynamic, results-oriented professional committed to delivering exceptional customer service with keen attention to detail. Proven ability to thrive in fast-paced environments while maintaining focus on quality and client satisfaction. Eager to contribute expertise and enthusiasm to a new role, ensuring seamless operations and positive customer experiences. Prepared for immediate placement and ready to make a meaningful impact.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
Medexpress Urgent Care/UPMC GoHealth
Mars, PA
06.2024 - 12.2025
- Coordinated patient appointments, optimizing scheduling to enhance throughput and reduce wait times.
- Facilitated communication between patients and medical staff, addressing inquiries to improve satisfaction and care experience.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Managed patient intake processes, ensuring accurate data collection and compliance with healthcare regulations.
Front Desk Receptionist
Classic Automotive
Mars, PA
08.2022 - 10.2023
- Monitored company emails, replied to customers and forwarded messages to appropriate parties.
- Organized digital and physical files in logical folder system.
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Coordinated appointment scheduling, optimizing staff availability and enhancing customer service experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain client satisfaction.
- Implemented improved organizational systems for managing client files, increasing retrieval speed and accuracy of information.
- Collaborated with service departments to streamline communication between clients and technicians regarding vehicle maintenance updates.
- Managed approximately 50 incoming calls, emails, and faxes per day from customers and vendors.
Front Desk Receptionist and Scheduler
Dr.Gregorio and Associates
Wexford, PA
05.2022 - 08.2022
- Utilized Medent software
- Scanned documents into patient charts
- Replied to triage messages in a timely manner
- Verified insurances
- Reconciled payments at the end of the evening
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong relationships with patients, enhancing overall customer satisfaction and experience.
Personal Shopper
Wal-mart
Cranberry Twp, PA
12.2020 - 05.2022
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
- Engaged customers and built connections to drive long-term sales.
- Served customers expertly for orders of all sizes and obtained consistent repeat business.
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
Child Care Provider
The Lodovico Family
Evans City, PA
09.2015 - 09.2020
- Affectionately cared for 3 children, ages 6 months to 5 years.
- Engaged children with puzzles, games, and learning activities.
- Supervised daily activities, ensuring safety and promoting positive interactions among children.
- Created engaging learning environments through structured play and educational activities.
- Implemented health and safety protocols to maintain a safe childcare environment.
Cocktail Waitress
The Meadows Racetrack and Casino
Washington, PA
04.2007 - 09.2011
- Provided exceptional customer service in high-volume environment, ensuring guest satisfaction at all times.
- Delivered beverage orders efficiently to patrons, maintaining accurate order tracking throughout shifts.
- Trained new cocktail waitresses on service standards, menu offerings, and effective communication techniques.
- Managed cash handling and payment processing, ensuring accuracy in transactions and balancing at end of shift.
- Implemented inventory checks for bar supplies, contributing to reduced waste and improved stock management.
Education
Certificate - Business Administration
Southern New Hampshire University
Hooksett, NH05-2029
No Degree - Business Administration
Southern New Hampshire University
Hooksett, NH05-2029
Skills
- Relationship building
- Policy compliance
- Healthcare operations
- Patient flow management
- HIPAA protocol adherence
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Cross-functional teamwork
Timeline
Patient Care Coordinator
Medexpress Urgent Care/UPMC GoHealth
06.2024 - 12.2025
Front Desk Receptionist
Classic Automotive
08.2022 - 10.2023
Front Desk Receptionist and Scheduler
Dr.Gregorio and Associates
05.2022 - 08.2022
Personal Shopper
Wal-mart
12.2020 - 05.2022
Child Care Provider
The Lodovico Family
09.2015 - 09.2020
Cocktail Waitress
The Meadows Racetrack and Casino
04.2007 - 09.2011
Certificate - Business Administration
Southern New Hampshire University
No Degree - Business Administration
Southern New Hampshire University