Courtney Walter
Spring Grove
Summary
Dynamic and Engaging customer service professional with 10+ years of proven experience in handling 20+ customer interactions per day, giving detailed, personalized, and friendly services to ensure customer satisfactions. Well developed in management and administrative competencies. Strong background in client relations and patient care. Ability to diffuse situations in calmly manner and within guidelines. Seeking a challenging management role in a team to demonstrate the organizational, problem solving, and relation building skills.
Overview
16
16
years of professional experience
Work History
Owner/ Operator
A+ Home Cleaning
04.2021 - Current
- Address potential client's questions and attend up walk-in clients
- Manage the current clients in regards to scheduling of their cleanings and anything that may have changed
- Writing up contracts and estimates for clients
- Manage the documentation, whole paper work and communication as per clients requirements
- Develop marketing strategies for A+ Home Cleaning, online promotion, send postcards through the mail, signs within the local community and handing out business cards
- Provide scheduled home cleanings for clients while being on time and attentive
- Keep track and managing supplies, incoming and outgoing funds, sales and customer service
Certified Nursing Assistant
Genesis
Gettysburg
01.2019 - 01.2021
- Addressed resident's needs while preserving patient's dignity and respect
- Assisted residents with their activities of daily living, included but not limited to helping with bathing, changing, meals and transfers
- Provided training to new staff within the team
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
Traveling Certified Nursing Assistant
Capital Healthcare Solutions
Irwin
01.2018 - 01.2019
- Provided high-quality patient care as an in-demand and according to protocols of hospital
- Maintained a safe, hygienic environment for patients
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status
- Complied with HIPAA standards in all patient documentation and interactions
Certified Nursing Assistant
Spiritrust
Gettysburg
01.2011 - 01.2017
- Assisted patients with eating, dressing, bathing and other activities of daily living
- Performed patient lifts and transfers in a safe manner
- Responded quickly to requests from patients and nursing staff
- Recorded accurate vital signs, including blood pressure, temperature and oxygen saturation level
Crew Trainer
Hardee's
Hanover
01.2009 - 01.2012
- Greeted customers upon their entry and helped them with any questions and concerns
- Provided exceptional customer service, through means of efficient, prompt transactions
- Recognized and rewarded outstanding work performance and promoted to Crew Trainer
- Conducted training for the new and upcoming staff members
Education
Bachelor of Science - Business Administration and Healthcare Management
Colorado Technical University
Colorado Springs, CO01-2020
Skills
- Microsoft Office Suite
- Data Analysis
- Google Docs
- Nursing care
- Software skills
- Interpersonal skills
- Time management
- Management skills
- Organizational skills
- Customer Service Orientation
- Customer focus
- Support
- Critical thinking
- Communication Skills
- Research Skills
- Supervising Staff
- Reliable
Timeline
Owner/ Operator
A+ Home Cleaning
04.2021 - Current
Certified Nursing Assistant
Genesis
01.2019 - 01.2021
Traveling Certified Nursing Assistant
Capital Healthcare Solutions
01.2018 - 01.2019
Certified Nursing Assistant
Spiritrust
01.2011 - 01.2017
Crew Trainer
Hardee's
01.2009 - 01.2012
Bachelor of Science - Business Administration and Healthcare Management
Colorado Technical University
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