Summary
Overview
Work History
Education
Skills
References
Timeline
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Courtney Whitfield

Martinsburg

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

My prior work experience in HR has always been a passion: making sure employees are treated fairly while following corporate guidelines. I have a compassionate demeanor, and I try to execute a memorable interaction.

I am also currently serving as a board member for the local court of the Ladies' Oriental Shrine of North America. In this position, I am learning leadership as I work through the offices toward the Board President. I am familiar with Robert's Rules of Order for business meetings, and I also hold three other positions as recorder and treasurer for the organization. Those positions require effective communication within the board and court members, as well as proficient computer literacy. As such, I am required to maintain accurate records as they are audited by the National Board each year.

Overview

27
27
years of professional experience

Work History

Teller

Altoona First Savings Bank
Martinsburg
08.2020 - 04.2025
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Followed up on requests from customers in a timely manner.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Processed wire transfers for customers both domestically and internationally.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Explained account information to customers in detail as needed.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Performed daily reconciliation of teller drawer within established limits.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Maintained accurate records of all transactions and customer interactions.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Maintained accurate records of all transactions for compliance purposes.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Built and maintained client relationships through quality, personalized interactions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and maintain accounts.

Daycare Teacher

The Owl's Nest
Woodburg
08.2017 - 08.2020
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Developed lesson plans and activities to engage children in learning.
  • Encouraged creativity through art projects and storytelling.
  • Participated in staff meetings and professional development workshops.
  • Utilized positive reinforcement techniques to promote desired behavior in children.
  • Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Trained new hires on policies and procedures and also reported on their progress as needed.

Senior Administrative Assistant

Sheetz, Inc.
Altoona
07.1998 - 07.2005
  • Scheduled meetings, appointments, and events for executives.
  • Created and distributed documents, reports, presentations, and correspondence.
  • Provided administrative support to senior management team.
  • Managed inventory of office supplies and placed orders as needed.
  • Supported HR functions such as onboarding new hires or processing new hire training materials.
  • Organized and maintained detailed office filing systems.
  • Maintained confidential information regarding employees, customers, and business operations.
  • Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Traveled as necessary to stay on top of the needs of the stores.
  • Headed tables and answered questions at job fairs.
  • Trained replacements when my roles changed and rotated between HR and Training.
  • Was instrumental in creating a Learning Management System to be used at store level.

Education

Some College (No Degree) - Business Administration

Mount Aloysius College
Cresson, PA

Skills

  • Regulatory compliance
  • Customer relationship management
  • Communication skills
  • Conflict resolution
  • Record keeping
  • Team collaboration
  • Training and mentoring
  • Problem solving
  • Strong work ethic
  • Exceptional customer service
  • Reliable
  • Confidentiality and discretion
  • MS office proficient
  • Excellent communication skills

References

References available upon request.

Timeline

Teller

Altoona First Savings Bank
08.2020 - 04.2025

Daycare Teacher

The Owl's Nest
08.2017 - 08.2020

Senior Administrative Assistant

Sheetz, Inc.
07.1998 - 07.2005

Some College (No Degree) - Business Administration

Mount Aloysius College

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