Courtni Barber
Sayre
Summary
Dedicated professional with a proven track record at Applebee's Grill + Bar, excelling in customer service and cleaning expertise. Enhanced customer satisfaction and cleanliness standards through innovative strategies and meticulous attention to detail. Skilled in multitasking and team collaboration, significantly improving operational efficiency without sacrificing quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Janitor
Applebee's Grill + Bar
12.2015 - Current
Carside Specialist
Applebee's Grill + Bar
12.2015 - Current
- Increased efficiency during peak hours by coordinating seamlessly with fellow Carside Specialists to manage heavy workloads without sacrificing service quality.
- Continuously improved performance through ongoing training sessions, workshops, and self-directed learning initiatives related to the industry standards and best practices.
- Enhanced customer satisfaction by providing efficient and friendly carside service.
- Managed multiple priorities effectively, balancing exceptional service with prompt order turnaround times.
- Worked collaboratively with team members to ensure smooth operations during high-volume periods.
- Handled customer concerns professionally, resolving issues promptly and courteously as they arose.
- Increased repeat business by building rapport with customers through attentive and personalized service.
- Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
- Improved communication between front-of-house staff and kitchen personnel by clearly relaying special requests or allergy-related concerns from customers.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
- Maximized customer convenience by offering curbside pickup options for online orders.
Host
Applebee's Grill + Bar
12.2015 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Cook
Applebee's Grill + Bar
12.2015 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Maid
Comfort Inn & Suites
08.2013 - 11.2015
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Psychology Focused On Alcohol And Substance Abuse
Southern New Hampshire University
Hooksett, NHDiploma -
Athens Area High School
Athens, PA06.2013
Skills
- Cleaning expertise
- Customer service-focused
- Microsoft Office
- Communication
- Problem Solving
- Time Management
- Interpersonal Skills
- Leadership
Certification
Honor Roll and Deans List in both terms enrolled thus far with Southern New Hampshire University studying Psychology with focus on Alcohol and Substance Abuse
Timeline
Janitor
Applebee's Grill + Bar
12.2015 - Current
Carside Specialist
Applebee's Grill + Bar
12.2015 - Current
Host
Applebee's Grill + Bar
12.2015 - Current
Cook
Applebee's Grill + Bar
12.2015 - Current
Maid
Comfort Inn & Suites
08.2013 - 11.2015
Psychology Focused On Alcohol And Substance Abuse
Southern New Hampshire University
Diploma -
Athens Area High School
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