Courtny Hodge
Columbia
Summary
Dynamic candidate with more than 10 years combined of experience in the customer service workforce and medical field. Current years as an anesthesia technician and EMT have made this candidate highly adaptable and flexible to constantly shifting needs of customers and patients alike, as well as being unshakeable under high-stress situation. This candidates previous history in logistics and customer services offers unique insight into order processing, warehouse responsibilities, while also maintaining an approachable and knowledgeable disposition.
Overview
10
10
years of professional experience
Work History
Anesthesia Technician
Penn Medicine Lancaster General Hospital
08.2021 - Current
- Increases productivity among OR and surgical staff by learning and utilizing knowledge of processes and procedures in the operating room to create a faster turnover process, typically 7-13 everyday.
- Exemplary skill in assisting anesthesiologists and nurse anesthetists in and out of the operating room with patients. This includes creating and setting up invasive lines, airway equipment, assuring smooth operation of the anesthesia machine, keeping stock at optimal levels, assisting with intubations, and providing aid during traumas, code blues, and stat intubations.
- Knowledgeable in setting up, as well as assisting with: arterial lines, central lines, IV access, and sterile technique.
- Exceptional understanding of standard procedures needing general anesthesia, local anesthesia, and sedation.
- Continually engages in continuing education for basic life-support (CPR), as well as changes in equipment and procedure.
- Streamlined workflow for smoother procedures by maintaining anesthesia equipment, supplies, and documentation.
- Enhanced overall patient satisfaction by providing compassionate assistance and clear communication throughout the entire surgical process.
Anesthesia Technician
Penn State Hershey Medical Center
08.2022 - 12.2022
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
- Applied previous anesthesia knowledge to safely and effectively assist in procedures in radiation oncology, MRI, and nuclear medicine.
- Exceeded expectations in providing care for neonate, infant, and pediatric patients in emergent cases, cardiac and general anesthesia surgeries.
- Troubleshot Draeger machines: Perseus, Apollo, Fabius, Tiro as well as GE Avance, Datex-Ohmeda Aespire, and Aespire 7100.
- Created strong rapport with all anesthesia staff and providers to ensure smooth patient care, task prioritization and completion.
Emergency Medical Technician
Lifecare Medical Services
12.2019 - 07.2021
- Provided exemplary patient care through questioning about medical histories, allergies, medications, and assessing the current situation by investigating the environment and patient condition.
- Administered care under high-stress situations, such as with non-emergent calls being upgraded, emergency calls, respiratory distress, and trauma.
- Exhibited excellent communication abilities with other medical professionals, law enforcement, and dispatchers to ensure streamlined care.
- Demonstrated exceptional ambulance driving ability with box-trucks, vans, and transit vehicles.
- Completed paperwork and provider reports in a concise, honest, and professional fashion based on company template and protocol to create an accurate and factual picture of the scene.
Logistics Support Specialist
Total Quality Logistics Inc.
10.2017 - 07.2018
- Adapted quickly to industry tools, Google Maps, and often provided navigation for drivers to shippers and receivers.
- Performed basic data entry for various customer and provider files, assuring all systems matched for accuracy.
- Consistently communicated with carriers, shippers, and receivers to assure that trips were streamlined and expectations were met.
- Well-versed in inbound and outbound calls, as well as scheduling appointments and managing paperwork.
- Acted as a liaison between parties to discuss issues, diffuse conflict, and make amends to orders as requested by brokerage to ensure timely delivery.
- Phenomenal problem-solving support for brokerage materials worth over $500,000
Customer Service Representative
Jungle Jim's Eastgate
08.2015 - 07.2017
- Engaged with culturally diverse teammates within the same department to ensure understanding of products outside of my own scope.
- Specialized in international products from Great Britain, Scotland, Wales, Ireland, the Netherlands, Germany, Belgium, Russia, and Ukraine.
- Processed orders at the receiver to ensure that inventory was accounted for, untampered, unbroken, correct, and not expired. Discrepancies were promptly reported and communicated upper management for resolution.
- Engaged with customer base by knowledgeably answering questions about products, their origins, taste, function, substitutes, and offering suggestions as part of promotions.
- Fulfilled regular warehouse responsibilities by compacting cardboard, moving stock, sweeping, and wiping down different stations.
Education
Associate of Science - Computer Information Systems
Southern State Community College
Hillsboro08.2016
Graduate Certificate - Pharmacy Technician
Southern State Community College
Hillsboro08.2015
High School Diploma -
Ohio Connections Academy
Columbus, OH08.2011
Skills
- Team collaboration
- Attention to detail
- Organizational skills
- Heartsaver CPR AED (CPR AED)
- Interpersonal communication
- Supply coordination
- Time management
- Multitasking Abilities
- Active listening
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Self motivation
Languages
Japanese
Elementary
Timeline
Anesthesia Technician
Penn State Hershey Medical Center
08.2022 - 12.2022
Anesthesia Technician
Penn Medicine Lancaster General Hospital
08.2021 - Current
Emergency Medical Technician
Lifecare Medical Services
12.2019 - 07.2021
Logistics Support Specialist
Total Quality Logistics Inc.
10.2017 - 07.2018
Customer Service Representative
Jungle Jim's Eastgate
08.2015 - 07.2017
Associate of Science - Computer Information Systems
Southern State Community College
Graduate Certificate - Pharmacy Technician
Southern State Community College
High School Diploma -
Ohio Connections Academy