Craig Koeniger
Pittsburgh
Summary
Dynamic General Manager with a proven track record at MedSpeed, excelling in operations management and project leadership. Expert in enhancing service quality and team leadership, driving significant improvements in logistics efficiency and onboarding new customers. Adept at analyzing performance metrics to implement impactful solutions, fostering a culture of high employee satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
General Manager
MedSpeed
05.2022 - Current
- Oversaw daily operations, ensuring efficient logistics and timely deliveries.
- Developed strategic plans to enhance operational efficiency and service quality.
- Managed team of 5 salaried management team members and over 100 drivers, fostering a positive work environment and high employee satisfaction.
- Analyzed performance metrics to identify improvement areas and implement corrective actions.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Business Implementation Manager
MedSpeed
11.2017 - 05.2022
- Led cross-functional teams to implement multi-million-dollar contracts and onboard new Healthcare customers.
- Streamlined communication between departments to ensure alignment on project goals and timelines.
- Analyzed operational data to drive informed decision-making and performance enhancements.
- Collaborated with stakeholders to identify operational challenges and propose effective solutions.
- Mentored junior staff on best practices in project execution and workflow optimization.
Membership Services Director
Healthcare Business Insights
02.2014 - 04.2017
- Developed membership engagement strategies to enhance member retention and satisfaction.
- Implemented streamlined processes for onboarding new members, improving efficiency and consistency.
- Coordinated training programs for staff on best practices in membership management and customer service.
- Analyzed member feedback to identify areas for service improvement and implement actionable solutions.
Education
Bachelor of Science - Kinesiology
University of Wisconsin, Milwaukee
Milwaukee, WI12-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Team leadership
- Customer relations
- Goal setting
- Verbal and written communication
- P&L management
- Process improvements
- Strategic planning
Accomplishments
2025 MedSpeed Leadership Award
2023 Operations Execution Award
Timeline
General Manager
MedSpeed
05.2022 - Current
Business Implementation Manager
MedSpeed
11.2017 - 05.2022
Membership Services Director
Healthcare Business Insights
02.2014 - 04.2017
Bachelor of Science - Kinesiology
University of Wisconsin, Milwaukee