Cristian Alberto Torres Fernández
Tech Support Agent
Arraijan
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Tech Support Representative
Prodapt Panama.
06.2025 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for their connectivity problems.
COX Communications inbound collections agent
Sitel / Foundever
03.2022 - 07.2024
Laboratory assistant for Sameday health laboratories.
Radius Global (formerly N.A.R.S.)
01.2021 - 03.2022
Taxi-cab fleet manager
Freelance
06.2017 - 01.2021
Quality Assurance supervisor
Palace Resorts.
01.2016 - 01.2017
Sales, customer care representative and tech support agent for ADVANCE AUTO PARTS and BEST BUY geek squad
E.G.S. West
03.2015 - 01.2016
Tech. Support, Collections and Customer Care Representative (SPRINT)
Integrity (formerly N.A.R.S.)
05.2012 - 03.2015
Sales Supervisor and Heavy Duty parts seller
Repuestos Panama Truck S.A.
03.2010 - 04.2012
Spare Parts Seller for Industrial Equipment and Heavy Machinery
Delivery Earth Llc.
01.2008 - 02.2010
Spare Parts Seller
F. Icaza y Cía. S.A.
01.2006 - 01.2007
Spare Parts Seller
Repuestos Parabrisas y Carrocerías
01.2001 - 01.2006
Education
3rd. Semester - industrial engineering
Universidad Tecnologica De Panama
01.2001
Bachelor´s degree - commerce
Escuela Técnica de Contabilidad y Comercio Gastón Faraudo P.
01.1999
Middle - undefined
Escuela Técnica de Contabilidad y Comercio Gastón Faraudo P.
01.1997
Skills
Technical support
Customer service
Technical troubleshooting
Customer service expert
Timeline
Tech Support Representative
Prodapt Panama.
06.2025 - Current
COX Communications inbound collections agent
Sitel / Foundever
03.2022 - 07.2024
Laboratory assistant for Sameday health laboratories.
Radius Global (formerly N.A.R.S.)
01.2021 - 03.2022
Taxi-cab fleet manager
Freelance
06.2017 - 01.2021
Quality Assurance supervisor
Palace Resorts.
01.2016 - 01.2017
Sales, customer care representative and tech support agent for ADVANCE AUTO PARTS and BEST BUY geek squad
E.G.S. West
03.2015 - 01.2016
Tech. Support, Collections and Customer Care Representative (SPRINT)
Integrity (formerly N.A.R.S.)
05.2012 - 03.2015
Sales Supervisor and Heavy Duty parts seller
Repuestos Panama Truck S.A.
03.2010 - 04.2012
Spare Parts Seller for Industrial Equipment and Heavy Machinery
Delivery Earth Llc.
01.2008 - 02.2010
Spare Parts Seller
F. Icaza y Cía. S.A.
01.2006 - 01.2007
Spare Parts Seller
Repuestos Parabrisas y Carrocerías
01.2001 - 01.2006
Bachelor´s degree - commerce
Escuela Técnica de Contabilidad y Comercio Gastón Faraudo P.
Middle - undefined
Escuela Técnica de Contabilidad y Comercio Gastón Faraudo P.
3rd. Semester - industrial engineering
Universidad Tecnologica De Panama